Crisis

A Global Case Primer

Jason Miklian, John E Katsos

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Paperback

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English

Bridgebuilders Books
24 June 2025

Globalization; Business ethics; Management: leadership & motivation

What if the biggest threat to your business wasn't economic downturn, competition, or disruption-but your own playbook?

In today's polycrisis world-where pandemics, political instability, online outrage, and fractured supply chains collide-business as usual is a recipe for failure. Responsible Management in Crisis breaks through the noise with gripping, real-world case studies of a dozen leaders who faced extraordinary pressure and made one defining choice: to lead with principle or retreat into safety.

From Starbucks' failure in Sumatra to Unilever's radical shift under Paul Polman, from refugee hiring at Chobani to a small-town brewery's social media meltdown, this book doesn't just tell stories-it rewrites the leadership manual. Each chapter is crafted for maximum relevance today, designed for MBA students, executives, entrepreneurs, and anyone tired of bland, boardroom-safe strategies that don't hold up in the real world. Crisis gives you the tools to:

Navigate public backlash without losing your soul-or your business. Engage meaningfully with fragile communities and polarized audiences. Make long-term decisions that survive short-term storms. Translate values into strategy in a way your balance sheet-and your team-can believe in.

Packed with teaching notes and MBA-aligned frameworks, this book bridges the classroom and the boardroom to teach you what to do when the storm hits.

If you want a business book that's as principled as it is practical, as gritty as it is global-this belongs on your desk, in your syllabus, and in your strategy.

This is the essential guide for any business leader or entrepreneur needing a lodestar to navigate our complex, uncertain world. Through gripping first-hand accounts and showcasing tested empirical strategies, this book offers a proven framework that arms you with the skills to lead your organization successfully through the world's toughest crises.

From the jungles of rebel-held coffee plantations in Colombia to the boardrooms of global corporate giants like Tesla and Coca-Cola, Prof. Miklian and Prof. Katsos dissect the fabric of crisis management. Their two decades of research has been jointly nominated for a Nobel Peace Prize, and is presented here in one place for the first time. They reveal transformative insights through ten real-word cases -- patterned on the world-leading Ivey business school case model -- that will reshape the way you view business in high-stakes situations.

Crisis dismantles conventional thinking, positioning crises as unique opportunities for growth and positive societal impact. With advice forged in the fires of real-life conflict zones and corporate upheavals, this book will guide you in:

Anticipating and managing challenges of socio-political strife.

Designing your business practices to weather any storm and seize emerging opportunities.

Redefining corporate responsibility to build a better society and a stronger, more resilient business.

Join the ranks of those who dare to lead when the stakes are at their peak. Crisis inspires with stories of companies that have navigated through the chaos of conflict and will equip you with the strategies that have allowed them to emerge as architects of change and harbingers of peace.

By: Jason Miklian, John E Katsos
Imprint: Bridgebuilders Books
Dimensions: Height: 229mm, Width: 152mm, Spine: 23mm
Weight: 531g
ISBN: 9798349418143
Pages: 398
Publication Date: 24 June 2025
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Active

JASON MIKLIAN is a Research Professor at the University of Oslo (Norway). Miklian has published several award-winning books, academic articles and policy works on issues of conflict, business, and crisis, based on extensive fieldwork in South Asia, Latin America, and Sub-Saharan Africa. He serves on the United Nations Expert Panel on Business and Human Rights and is an expert resource for government knowledge banks in the US, UK, EU and Norway. Miklian has also written for or been cited in an expert capacity by the New York Times, BBC, The Economist, Washington Post, and Foreign Policy, and is a 2-time nominee for the Nobel Peace Prize. John E. Katsos is a professor, author, and crisis leadership expert. He writes about how companies can lead with integrity in times of conflict and disruption. His work has appeared in Harvard Business Review, Financial Times, and The Washington Post, and has been cited by the United Nations and International Labour Organization.John is a Professor of Management at the American University of Sharjah and a researcher at Cork University Business School. He was co-nominated for the Nobel Peace Prize for his work on business and peacebuilding. His writing blends fieldwork, strategy, and ethics to help leaders navigate high-stakes environments with clarity and purpose.