Continuous Improvement Strategies

How to Manage, Motivate, and Retain Staff

Anthony Matthew Hopper, MA, MHA (Consultant, Henrico, Virginia, USA)

$67.99

Paperback

Not in-store but you can order this
How long will it take?

Availability Information

We source books from suppliers in Australia and overseas. For books we don't currently have in stock, the time it takes to get them from our suppliers can vary widely - from a few days to a few months - so we check each book with each supplier to determine the expected time it will take to be supplied to us.

We then advise you accordingly. If the time taken to get any book is too long for you, you can let us know and we will cancel or adjust your order, and refund as required.

To find out the anticipated arrival time for specific items prior to ordering, please contact us by phone or email:

Phone +61 2 9264 3111, or 1800 4 BOOKS (1800 4 26657) if outside Sydney:
option 1 Abbey's Bookshop (Crime, History, Science, Kids & more) • info@abbeys.com.au
option 2 Language Book Centre (ESL & Foreign Languages) • language@abbeys.com.au
option 3 Galaxy Bookshop (Sci-fi, Fantasy, Romance, Graphic Novels) • sf@galaxybooks.com.au

QTY:

English

CRC Press
13 December 2021

Personnel & human resources management; Medical administration & management

During this era of continuous improvement, healthcare organizations need to be staffed by engaged, motivated, and hard-working frontline employees. As these clinical and non-clinical personnel handle most of the important tasks in any organization and are often the people who directly interact with patients and customers, it's the job of managers to oversee and motivate their staff members. Using Lean management strategies, this easy-to-read book for leaders and managers provides useful, insightful, and innovative information to help managers engage, motivate, and retain their employees during any Lean or other continuous improvement initiative.

By: Anthony Matthew Hopper MA MHA (Consultant Henrico Virginia USA)
Imprint: CRC Press
Country of Publication: United Kingdom
Dimensions: Height: 234mm, Width: 156mm,
Weight: 430g
ISBN: 9781032241906
ISBN 10: 103224190X
Pages: 298
Publication Date: 13 December 2021
Audience: Professional and scholarly , Undergraduate
Format: Paperback
Publisher's Status: Active

Dedication Contents Preface Acknowledgments About the Author Chapter 1: Office-Level Healthcare Leaders: Who They Are and What They Do Chapter 2: A Brief Synopsis of Key Leadership Ideas Chapter 3: A Primer on Continuous Improvement, Lean, and Six Sigma in the Healthcare Workplace Chapter 4: Motivating Employees: Redesigning Organizational-Level Processes to Create a Culture of Continuous Improvement Chapter 5: In the Trenches: Departmental-Level Strategies for Creating and Maintaining a Culture of Continuous Improvement Chapter 6: A Guide to Implementing and Monitoring Quality Improvement Initiatives Chapter 7: How to Make the Right Decisions When One Does Not Have the Time to Plan Chapter 8: Promoting a Vibrant Office Culture: Suggestions for Healthcare Administrators Chapter 9: Developing and Enforcing Departmental Rules and Regulations Chapter 10: A Recap Index

Anthony Hopper is a healthcare consultant with an MS in Health Systems Administration from Georgetown University. He has worked in the healthcare industry for over ten years in a variety of areas including human resources, accounts receivable, medical collections, compliance, and health policy. He has written numerous articles on healthcare and in other areas, many which have appeared in Yahoo! U.S. News, Yahoo! U.S. Finance and other outlets. Mr. Hopper was part of a research team with the Center for Study Health System Change on a project dealing with variations in healthcare costs. As part of the team he performed some of the statistical modeling for the project and focused mainly on creating profiles on all of the hospital systems located in a targeted Metropolitan Statistical Districts. During Graduate School at Georgetown, he worked with a professor in the School of Nursing and Health Studies to develop methods for disseminating public health information to the school's undergraduate population. In addition to his consulting work, Anthony is also a full-time instructor at ECPI University's Emerywood campus, located in Richmond, Virginia teaching healthcare management courses.