Continuous Improvement Practice in Local Government: Insights from Australia and New Zealand

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Matthew Pepper Oriana Milani Price

Continuous Improvement Practice in Local Government

Insights from Australia and New Zealand

Matthew Pepper, Oriana Milani Price, Arun Elias

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English

Routledge
31 May 2023

Politics & government; Economics; Quality Assurance (QA) & Total Quality Management (TQM); Production & quality control management; Public ownership & nationalisation

Series: Routledge Focus on Business and Management

Local government plays a critical role in the provision of governance, infrastructure, and services for local communities. Over the past 30 years this sector has undergone significant reforms because of various superordinate governments policy changes. Continuous improvement and quality programs have been a common tactical response undertaken by various local government organisations to remain sustainable and to continue to deliver value to their local communities. These tactical responses have had varying levels of success.

This book seeks to go beyond a tactical focus and uncover the kinds of continuous improvement practices that are enacted in various local government contexts. A focus on practices enables practitioners and researchers alike to gain insights that to go beyond approaches which privilege the application of CI tools over the contextualisation of CI programs. Contextualisation affords the insightful deployment of programs that are specific to the needs and dynamics of local communities and operations.

The cases presented share insights on aspects of CI including: embedding performance measurement; harnessing learning; contextualising CI activities to support the ongoing sustainability of these practices. Researchers and practitioners alike can draw benefit from the grounded industry base experiences and insights shared in the book.

By: Matthew Pepper, Oriana Milani Price, Arun Elias
Imprint: Routledge
Country of Publication: United Kingdom
Dimensions: Height: 216mm, Width: 138mm,
Weight: 200g
ISBN: 9781032200347
ISBN 10: 1032200340
Series: Routledge Focus on Business and Management
Pages: 130
Publication Date: 31 May 2023
Audience: College/higher education , Primary
Format: Paperback
Publisher's Status: Active

1. Introduction 2. Landscape of Continuous Improvement in Local Government 3. Embedding CI in LG through knowledge sharing 4. Case study #1 Stakeholder analysis for continuous improvement — A New Zealand perspective 5. Case Study #2 in the Australian Context - Developing a performance measurement framework in a Council Undergoing Growth 6. Case study #3 Critical success factors 7. Case Study #4 - Understanding the work of CI practitioners 8. Conclusion

Dr Matt Pepper is a senior lecturer within the School of Business, Faculty of Business and Law at the University of Wollongong, Australia. Research interests include operations management and continuous improvement across industry settings. Dr Oriana Milani Price is a senior lecturer in the School of Business, Faculty of Business and Law at the University of Wollongong, Australia. Research interests include management practice, workplace learning, organisational development and change and, quality and continuous improvement, in the public sector. Dr Arun Elias is Associate Dean (International and Accreditation) at Wellington School of Business and Government, Victoria University of Wellington, New Zealand.