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Contact US! Trainer's Manual

Call Center English Skills

Jane Lockwood Hayley McCarthy

$18.95

Paperback

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English
Cambridge University Press
31 March 2011
CONTACT US develops high-end professional English language communication skills for the BPO industry.

This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.

By:   ,
Imprint:   Cambridge University Press
Country of Publication:   United Kingdom
Dimensions:   Height: 298mm,  Width: 210mm,  Spine: 1mm
Weight:   190g
ISBN:   9780521178587
ISBN 10:   0521178584
Pages:   64
Publication Date:  
Audience:   ELT/ESL ,  Postgraduate, Research & Scholarly
Format:   Paperback
Publisher's Status:   Active

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