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Consumer Alternative Dispute Resolution in Emerging Economies

Eda Sahin-Sengül (Bogazici Universitesi, Turkey) Serkan Kaya (Bogazici Universitesi, Turkey)

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Hardback

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English
Routledge
25 February 2025
This book provides a comprehensive guide to consumer Alternative Dispute Resolution (ADRs) and the unconventional challenges they pose for emerging economies, aiming to advance their growth within developing nations.

Written in response to the increasing number of transactions between consumers and traders in the digital age, and the accompanying rise in consumer disputes, the book details ADR systems which have come to the fore to settle complaints. Covering ADR techniques including arbitration, mediation and ombudsman services, it provides a guide to efficient dispute resolution and its application to emerging economies worldwide. The book also examines the role of technology in shaping ADR processes, given the prevalence of digital transactions in consumer markets.

Thoughtfully explaining the challenges faced in implementing these systems suggests how governments and businesses can encourage the use of ADR, alongside providing practical case studies detailing past integrations into emerging economies.

Practical, thorough, and internationally focused, this book will be of interest to researchers in the fields of dispute resolution, consumer law, and technology.
Edited by:   , ,
Imprint:   Routledge
Country of Publication:   United Kingdom
Dimensions:   Height: 234mm,  Width: 156mm, 
Weight:   666g
ISBN:   9781032660981
ISBN 10:   1032660988
Pages:   264
Publication Date:  
Audience:   College/higher education ,  Further / Higher Education
Format:   Hardback
Publisher's Status:   Active
1. Introduction 2. Consumer ADR in the EU 3. Consumer ADR in the UK 4. Consumer ADR in Turkey 5. Consumer ADR in Chile 6. Consumer ADR in Georgia 7. Consumer ADR in China 8. Consumer ADR in Romania 9. Consumer ADR in the Kingdom of Saudi Arabia 10. Consumer ADR in South Africa 11. Consumer ADR in India 12. Consumer ADR in Brazil 13. Consumer ADR in Malaysia 14. Consumer ADR in the United Arab Emirates 15. Consumer ADR in Nigeria 16. Consumer ADR in Pakistan 17. Concluding Remarks and The Way Forward

Eda Sahin-Sengül is a senior lecturer in law, Bath Spa University, UK. She received her LLM degree from the University of East Anglia and her PhD from Queen Mary University of London, UK. Her research interests include class actions, competition law and consumer law. Serkan Kaya is an assistant professor in law, Boğaziçi University in Istanbul, Turkey. He received his PhD and LLM degrees from Brunel Law School at Brunel University London, UK. His research interests include civil procedure law, alternative dispute resolution and online dispute resolution.

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