Changing by Design

Organizational Innovation at Hewlett-Packard

Deone Zell

$147.95 $118.08

Hardback

Not in-store but you can order this
How long will it take?

Availability Information

We source books from suppliers in Australia and overseas. For books we don't currently have in stock, the time it takes to get them from our suppliers can vary widely - from a few days to a few months - so we check each book with each supplier to determine the expected time it will take to be supplied to us.

We then advise you accordingly. If the time taken to get any book is too long for you, you can let us know and we will cancel or adjust your order, and refund as required.

To find out the anticipated arrival time for specific items prior to ordering, please contact us by phone or email:

Phone +61 2 9264 3111, or 1800 4 BOOKS (1800 4 26657) if outside Sydney:
option 1 Abbey's Bookshop (Crime, History, Science, Kids & more) • info@abbeys.com.au
option 2 Language Book Centre (ESL & Foreign Languages) • language@abbeys.com.au
option 3 Galaxy Bookshop (Sci-fi, Fantasy, Romance, Graphic Novels) • sf@galaxybooks.com.au

QTY:

English

Cornell University Press
01 May 1997

Management & management techniques; Hi-tech manufacturing industries; Industrial chemistry & manufacturing technologies; Electronics & communications engineering

How do corporations achieve change? In the first analytic book about Hewlett-Packard, Deone Zell also offers an ethnography of corporate redesign, documenting Hewlett-Packard's radical reorganization of both a manufacturing and a research division. Because she writes from within the process as it unfolds, Zell is able to demonstrate how the inclusion of employees in every step of redesign can inspire the knowledge and commitment to transform an organization. Hewlett-Packard is among a growing number of companies in the United States exploring what is called sociotechnical systems (STS) redesign. As competitive pressures have grown, interest in STS has increased because it has the potential to catalyze comprehensive organizational change and avoid the pitfalls of a piecemeal or small-scale approach. STS works from the ground up, involving front-line employees in analysis and redesign of the entire organization and in explicit examination of an organization's culture. In Hewlett-Packard's California Personal Computer Division, production operators worked alongside managers to redesign their printed circuit assembly line into self-managing teams of employees. In the Santa Clara Division, a very different workforce of engineers, initially unwilling to standardize their creativity, had to develop commercial applications and become more responsive to customers in order to survive. On the basis of Hewlett-Packard's success, Zell concludes that, with top-level support and a high investment of resources at the outset, redesign can inspire relatively rapid change, especially suitable for organizations in fast-paced environments. As one H-P manager commented, ""Empowerment is no longer a nice thing to do. It is now a business imperative.""

By: Deone Zell
Imprint: Cornell University Press
Country of Publication: United States [Currently unable to ship to USA: see Shipping Info]
Edition: 1
Dimensions: Height: 229mm, Width: 152mm, Spine: 21mm
Weight: 907g
ISBN: 9780801432989
ISBN 10: 0801432987
Pages: 277
Publication Date: 01 May 1997
Audience: General/trade , Professional and scholarly , Professional & Vocational , ELT Advanced , Further / Higher Education
Format: Hardback
Publisher's Status: Active

Deone Zell is Associate Professor of Business and Economics at California State University, Northridge and the author of Awakening the Academy: A Time for New Leadership and Strategic Thinking in Times of Turbulence: An Insider's View.

Reviews for Changing by Design: Organizational Innovation at Hewlett-Packard

If you are looking for an in-depth ethnographic account of how difficult it is for a major company to achieve far-reaching internal change, this is your book... Written in an engaging voice, this is a unique upbeat report of an earnest and admirable change effort. -- Arthur B. Shostak * Labor Studies Journal *