CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide

    Introduction xxxiv Part I AV Fundamentals 3 Chapter 1 Introduction to Collaboration 4     “Do I Know This Already?” Quiz 4     Foundation Topics 6     Audio Communication 6     Video Communication 8     Unified Communication 10     Driving Change in the Industry 11     Exam Preparation Tasks 13     Review All Key Topics 13     Define Key Terms 14     Q&A 14 Chapter 2 Audio Basics 16     “Do I Know This Already?” Quiz 17     Foundation Topics 19     Basic Understanding of Sound 19     Analog vs. Digital Signals 23     ITU Audio Encoding Formats 27     Exam Preparation Tasks 30     Review All Key Topics 30     Define Key Terms 30     Q&A 30 Chapter 3 Video Basics 32     “Do I Know This Already?” Quiz 33     Foundation Topics 35     Basic Understanding of Light 35     Capturing and Cameras 39     Standard Video Codecs 45     Video Container Formats and Codecs 47     Exam Preparation Tasks 49     Review All Key Topics 50     Define Key Terms 50     Q&A 50 Chapter 4 Collaboration Endpoint Components and Environment 52     “Do I Know This Already?” Quiz 53     Foundation Topics 55     Physical Components 55     Sound Behavior 57     Light Behavior 70     Exam Preparation Tasks 81     Review All Key Topics 81     Define Key Terms 82     Q&A 82 Chapter 5 Communication Protocols 84     “Do I Know This Already?” Quiz 85     Foundation Topics 88     PSTN Communication 88     H.323 Communication 91     SIP Communication 95     NAT and Firewall Traversal Solutions 102     Exam Preparation Tasks 109     Review All Key Topics 109     Define Key Terms 110     Q&A 110 Chapter 6 Cisco Solution for Converged Collaboration 112     “Do I Know This Already?” Quiz 114     Foundation Topics 116     Introduction to Cisco Endpoints 116     Introduction to Cisco Call Control 119     Introduction to Cisco Applications 126     Designing a Cisco Collaboration Solution 130     Exam Preparation Tasks 146     Review All Key Topics 146     Define Key Terms 147     Command Reference to Check Your Memory 148     Q&A 148 Part II Endpoints 151 Chapter 7 Cisco Unified Communications Phones 152     “Do I Know This Already?” Quiz 152     Foundation Topics 154     7800 Series Phones 154     8800 Series Phones 157     Software Versions for Phones 160     Exam Preparation Tasks 161     Review All Key Topics 161     Define Key Terms 162     Q&A 162 Chapter 8 Cisco Telepresence Endpoints 164     “Do I Know This Already?” Quiz 165     Foundation Topics 167     CE Software 167     DX Series 171     SX Series 172     MX Series 176     Webex Series 179     Webex Desk Series Endpoints 189     Exam Preparation Tasks 192     Review All Key Topics 192     Define Key Terms 193     Q&A 193 Chapter 9 Endpoint Registration 194     “Do I Know This Already?” Quiz 195     Foundation Topics 197     SIP Registration to the Cisco Unified Communications Manager 197     SIP Registration to Expressway Core 218     H.323 Registration to the Expressway Core 225     Exam Preparation Tasks 229     Review All Key Topics 229     Define Key Terms 230     Command Reference to Check Your Memory 230     Q&A 232 Chapter 10 Call Settings on Cisco CE Software-Based Endpoints 234     “Do I Know This Already?” Quiz 235     Foundation Topics 237     Calling Options 237     Content Sharing Options 246     Other Features 248     Exam Preparation Tasks 259     Review All Key Topics 259     Define Key Terms 260     Q&A 260 Chapter 11 Maintaining Cisco Endpoints 262     “Do I Know This Already?” Quiz 262     Foundation Topics 264     Upgrading Endpoints 264     Backing Up and Restoring CE Software-Based Endpoints 270     Exam Preparation Tasks 276     Review All Key Topics 276     Define Key Terms 277     Q&A 277 Part III Network Requirements for Collaboration Deployments 279 Chapter 12 Cisco Core Network Components 280     “Do I Know This Already?” Quiz 281     Foundation Topics 283     LAN, WAN, and Wireless LAN 283     Gateways 295     Exam Preparation Tasks 302     Review All Key Topics 302     Define Key Terms 302     Q&A 303 Chapter 13 Layer 2 and Layer 3 QoS Parameters 304     “Do I Know This Already?” Quiz 306     Foundation Topics 309     QoS-Related Issues 309     Class Models for Provisioning QoS 311     QoS Requirements 315     Traffic Classifications 319     Configure and Verify LLQ 322     Exam Preparation Tasks 328     Review All Key Topics 328     Define Key Terms 328     Command Reference to Check Your Memory 329     Q&A 331 Chapter 14 DNS, NTP, and SNMP 332     “Do I Know This Already?” Quiz 333     Foundation Topics 334     DNS Settings 334     NTP Settings 339     SNMP Settings 340     Exam Preparation Tasks 342     Review All Key Topics 342     Define Key Terms 343     Q&A 343 Part IV Call Control Mechanisms 345 Chapter 15 Cisco Unified Communications Manager Setup 346     “Do I Know This Already?” Quiz 347     Foundation Topics 349     Services 349     Enterprise Parameters 353     Service Parameters 355     Other Settings 357     Codec Negotiations Using Regions 364     Exam Preparation Tasks 367     Review All Key Topics 367     Define Key Terms 368     Q&A 368 Chapter 16 LDAP Integration with Cisco Unified Communications Manager 370     “Do I Know This Already?” Quiz 371     Foundation Topics 373     Application Users and End Users 373     Cisco Unified Communications Directory Architecture 376     LDAP Synchronization 377     LDAP Authentication 389     Exam Preparation Tasks 393     Review All Key Topics 393     Define Key Terms 393     Q&A 393 Chapter 17 Registering SIP Endpoints to the Cisco Unified Communications Manager 394     “Do I Know This Already?” Quiz 395     Foundation Topics 397     Bulk Administration Tool (BAT) 407     Device Onboarding with Activation Codes 414     Exam Preparation Tasks 420     Review All Key Topics 420     Define Key Terms 421     Q&A 422 Chapter 18 Cisco Unified Communications Manager Call Admission Control (CAC) 424     “Do I Know This Already?” Quiz 425     Foundation Topics 427     Endpoint Addressing 427     Call Privileges 435     Call Coverage 446     Exam Preparation Tasks 454     Review All Key Topics 454     Define Key Terms 454     Q&A 454 Chapter 19 Configuring Globalized Call Routing in Cisco Unified Communications Manager 456     “Do I Know This Already?” Quiz 457     Foundation Topics 458     Call Routing and Path Selection 458     Digit Manipulation 471     Exam Preparation Tasks 473     Review All Key Topics 473     Define Key Terms 474     Q&A 474 Part V Edge Services 477 Chapter 20 Introduction to Cisco Edge Services 478     “Do I Know This Already?” Quiz 479     Foundation Topics 480     Cisco Expressway 480     Cisco Voice Gateway Elements 483     Cisco Unified Border Element 485     Exam Preparation Tasks 486     Review All Key Topics 486     Define Key Terms 487     Q&A 487 Chapter 21 Mobile and Remote Access (MRA) 488     “Do I Know This Already?” Quiz 489     Foundation Topics 492     Requirements for MRA 492     Cisco Unified Communications Manager Settings for MRA 498     TLS Verify Requirements 501     Initializing MRA on Expressway Servers 511     Collaboration Traversal Zones and Search Rules 515     Device Onboarding with Activation Codes over MRA 518     Exam Preparation Tasks 523     Review All Key Topics 523     Define Key Terms 524     Q&A 524 Part VI Webex Calling 527 Chapter 22 Components of the Webex Solution 528     “Do I Know This Already?” Quiz 529     Foundation Topics 531     Webex Meeting 531     Webex Messaging 533     Webex Calling 535     Exam Preparation Tasks 537     Review All Key Topics 538     Define Key Terms 538     Q&A 538 Chapter 23 Adding Users and Devices in the Webex Control Hub 540     “Do I Know This Already?” Quiz 541     Foundation Topics 543     Webex Control Hub Overview 543     Methods of Adding Users to Webex Control Hub 556     Directory Connector Configuration 566     Add Unified IP Phones to Webex Control Hub 570     Add Webex Endpoints to Webex Control Hub 575     Exam Preparation Tasks 578     Review All Key Topics 578     Define Key Terms 579     Q&A 579 Chapter 24 Webex Calling Options 580     “Do I Know This Already?” Quiz 581     Foundation Topics 583     PSTN Options for Webex Calling 583     Routers Supporting Local Gateway 588     Deployment Scenarios for the Local Gateway 593     Exam Preparation Tasks 599     Review All Key Topics 599     Define Key Terms 599     Q&A 599 Chapter 25 Webex Calling Features 600     “Do I Know This Already?” Quiz 600     Foundation Topics 602     Admin-Configurable Features 602     User-Configurable Features 620     Exam Preparation Tasks 629     Review All Key Topics 629     Define Key Terms 630     Q&A 630 Chapter 26 Webex Calling Using a Local Gateway 632     “Do I Know This Already?” Quiz 633     Foundation Topics 635     Webex Control Hub Settings 635     Router Configuration 644     Exam Preparation Tasks 651     Review All Key Topics 652     Define Key Terms 652     Command Reference to Check Your Memory 652     Q&A 657 Part VII Collaboration Applications 659 Chapter 27 Understanding Cisco Unity Connection 660     “Do I Know This Already?” Quiz 661     Foundation Topics 662     Cisco Unity Connection Integration 662     Cisco Unity Connection System Settings 666     Cisco Unity Connection Call Handlers 667     Cisco Unity Connection Call Routing 668     Cisco Unity Connection Distribution Lists 670     Cisco Unity Connection Authentication Rules 670     Cisco Unity Connection Dial Plan 671     Exam Preparation Tasks 671     Review All Key Topics 671     Define Key Terms 672     Q&A 672 Chapter 28 Cisco Unity Connection End-User and Voice Mailbox 674     “Do I Know This Already?” Quiz 675     Foundation Topics 677     Cisco Unity Connection End-User Templates 677     User Templates Basics 681     Default Class of Service 683     Password Settings and Roles 684     Transfer Rules and Greetings 685     Call Actions 686     Message Actions and Caller Input 687     TUI Experience 689     Cisco Unity Connection End Users 690     Cisco Unity Connection Voice Mailboxes 696     Exam Preparation Tasks 698     Review All Key Topics 698     Define Key Terms 699     Q&A 699 Chapter 29 Deploying the Webex Application 700     “Do I Know This Already?” Quiz 701     Foundation Topics 703     Webex App Overview 703     Register Webex App to Cisco Unified Communications Manager 708     Migrate Cisco Jabber Clients to Webex App 715     Exam Preparation Tasks 721     Review All Key Topics 721     Define Key Terms 721     Q&A 721 Part VIII Troubleshooting Collaboration Components 723 Chapter 30 Troubleshooting Endpoints 724     “Do I Know This Already?” Quiz 725     Foundation Topics 727     Accessing Logs on Cisco Unified IP Phones 727     Accessing Logs on CE Software-Based Endpoints 729     Call Signaling and Quality 734     Troubleshooting Cisco Jabber 749     Exam Preparation Tasks 753     Review All Key Topics 753     Define Key Terms 754     Q&A 754 Chapter 31 Cisco Unified Communications Manager Reports 756     “Do I Know This Already?” Quiz 756     Foundation Topics 758     Dialed Number Analyzer 758     CAR Tool 760     CDR and CMR Logs on CUCM 763     Exam Preparation Tasks 770     Review All Key Topics 771     Define Key Terms 771     Q&A 771 Chapter 32 Real-Time Monitoring Tool (RTMT) 772     “Do I Know This Already?” Quiz 772     Foundation Topics 774     Cisco Unified RTMT Overview 774     Monitor Systems with RTMT 778     Monitor the CUCM with RTMT 783     Exam Preparation Tasks 787     Review All Key Topics 787     Define Key Terms 788     Q&A 788 Chapter 33 Understanding the Disaster Recovery System 790     “Do I Know This Already?” Quiz 790     Foundation Topics 792     Disaster Recovery System Overview 792     Backup Cisco Unified Communications Solutions 794     Restore Cisco Unified Communications Solutions 797     Exam Preparation Tasks 799     Review All Key Topics 799     Define Key Terms 799     Q&A 799 Chapter 34 Monitoring Voicemail in Cisco Unity Connection 800     “Do I Know This Already?” Quiz 800     Foundation Topics 802     Generate Reports on Cisco Unity Connection 802     Generate Reports in Cisco Unified Serviceability 808     Use Reports for Troubleshooting and Maintenance 810     Exam Preparation Tasks 814     Review All Key Topics 814     Define Key Terms 815     Q&A 815 Part IX Final Preparation 817 Chapter 35 Final Preparation 818     Hands-on Activities 818     Suggested Plan for Final Review and Study 818     Summary 819 Part X Exam Updates 821 Chapter 36 CCNP and CCIE Collaboration Core (CLCOR) 350-801 Exam Updates 822     The Purpose of This Chapter 822     News about the Next Exam Release 824     Updated Technical Content 824 Part XI Appendices 827 Appendix A Answers to the “Do I Know This Already?” Quizzes and Q&A Sections 828 Glossary 859   Online Elements Part XII Online Appendices Appendix B Memory Tables Appendix C Memory Tables Answer Key Appendix D Study Planner   9780138200947, TOC, 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