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Can I Help You Trainer Guide: Effective Communication for CALD Workers in Custo

Maggie Power Anne Wiyono Carmel Davies

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AMES Victoria
01 December 2011
ELT: learning material & coursework; Teaching of a specific subject; Customer services; Languages & ESL; English as a Second Language; ESL Australian Texts; English as a Second Language; English as a Second Language
Can I help you? is a practical and easy to use multimedia resource to assist teachers and trainers working with CALD learners developing communication skills necessary for good customer service. It teaches how to interact successfully with external and internal customers, colleagues and supervisors in Hospitality, Business and Retail industries.
By:   Maggie Power, Anne Wiyono, Carmel Davies
Imprint:   AMES Victoria
Country of Publication:   Australia
ISBN:   9780730657200
ISBN 10:   0730657205
Publication Date:   01 December 2011
Audience:   Professional and scholarly ,  Undergraduate
Format:   Paperback
Publisher's Status:   Active

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