Buying, Supporting, Maintaining Software and Equipment: An IT Manager's Guide to Controlling the Product...

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Gay Gordon-Byrne

Buying, Supporting, Maintaining Software and Equipment

An IT Manager's Guide to Controlling the Product Lifecycle

Gay Gordon-Byrne

$252

Hardback

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QTY:

English

Apple Academic Press Inc.
25 June 2014

Network hardware; Network management

Describing how to avoid common vendor traps, Buying, Supporting, Maintaining Software and Equipment: An IT Manager's Guide to Controlling the Product Lifecycle will help readers better control the negotiation of their IT products and services and, ultimately, better manage the lifecycle of those purchases.

The book supplies an inside look at the methods and goals of vendors and their contracts—which are almost always in conflict with end-user goals. The text is set up to follow the way most people experience technology products and contracting decisions. It begins by explaining the significance of the decisions made at the time of product selection. It details what you need to focus on when negotiating service and support agreements and describes how to use purchase orders to negotiate more favorable agreements.

Covers product acquisition, support, and maintenance

Examines hardware and software warranty and support models

Considers finance and accounting issues for maintenance and support

Spells out technology product details

Explains postwarranty support and maintenance

Provides the understanding to better negotiate with vendor sales teams

Illustrating the types of problems typically experienced during product use, the book describes how to better control the useful life of your equipment. It supplies tips on how to avoid excessive charges from predatory vendors and concludes by delving into issues of product end of life.

Explaining how to manage support and maintenance issues for the long term, this book provides the understanding you need to make sure you are more knowledgeable about the products and services your organization needs than the vendor teams with whom you are negotiating.

By: Gay Gordon-Byrne
Imprint: Apple Academic Press Inc.
Country of Publication: Canada
Dimensions: Height: 234mm, Width: 156mm, Spine: 23mm
Weight: 660g
ISBN: 9781482232783
ISBN 10: 1482232782
Pages: 350
Publication Date: 25 June 2014
Audience: General/trade , College/higher education , Professional and scholarly , ELT Advanced , Primary
Format: Hardback
Publisher's Status: Active

Gordon-Byrne, Gay