Professional and Business Communication: Personal Strategies for the Post-Digital World

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Peter Hartley (Edge Hill University, UK) Susie Marriott

Professional and Business Communication

Personal Strategies for the Post-Digital World

Peter Hartley (Edge Hill University, UK), Susie Marriott, Helena Knapton

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English

Routledge
30 May 2023

Business communication & presentation

This new edition of Professional and Business Communication is an ideal core communications textbook for students on business, management, and professional courses preferring a practice-focused and colloquial approach that combines accessibility with key theory. Techniques and processes detailed in the book include planning and preparing written communication, effective structures in documents, diverse writing styles, managing face-to-face interactions, using visual aids, delivering presentations, and organising effective meetings.

The third edition of this popular text has been thoroughly revised and updated to cover the dramatic shifts in communication practices that have been driven by remote working and increased technology use. It explores the current and likely future impact of these changes on communication practices, both for good (borderlessness; flexibility) and bad (isolation; burnout; fatigue) and looks at contemporary trends and future developments. This edition has also been revised to include even more examples, cases, tasks, activities, and discussion topics, with pedagogical features designed to aid international students. This popular text (and the accompanying website) will continue to support students on business, management, and professional courses for years to come.

By: Peter Hartley (Edge Hill University UK), Susie Marriott, Helena Knapton
Imprint: Routledge
Country of Publication: United Kingdom
Edition: 3rd edition
Dimensions: Height: 234mm, Width: 156mm,
Weight: 880g
ISBN: 9781032268002
ISBN 10: 103226800X
Pages: 370
Publication Date: 30 May 2023
Audience: College/higher education , Primary
Format: Paperback
Publisher's Status: Active

Table of Contents Part 1: How do we understand and analyse the ways we Communicate in Organisations Chapter 1: Developing your Communication: Deciding where to start Chapter 2: How should we analyse communication? Chapter 3: What does communication mean? Chapter 4: Communication Context 1: Culture and Structure Chapter 5: Communication Context 2: The New Technology Landscape Part 2: Presenting Information: Effective Methods and Media Chapter 6: Planning and Organising Professional Written Communication Chapter 7: Effective Writing Style Chapter 8: Effective Design and Visual Aids Chapter 9: Effective Documents for the Future Part 3: Effective Interpersonal and Group Communication Chapter 10: Effective Interpersonal Communication Chapter 11: Interpersonal Skills in Practice Chapter 12: Effective Meetings Chapter 13: Effective Presentations Chapter 14: Effective Teams Part 4: Future-Gazing Chapter 15: Change and Future-Gazing Chapter 16: Planning your Future

Peter Hartley is Visiting Professor at Edge Hill University, UK, National Teaching Fellow, and an independent educational consultant, with longstanding interests in communication and organisational behaviour and the application of new technologies in both educational and commercial organisations. Helena Knapton is Learning and Teaching Lead in the Faculty of Education as well as a Senior Lecturer in Education delivering on the PGCertHE at Edge Hill University, UK. Her main research interests are graduate employability and the development of professional identity amongst academic colleagues, particularly those who are new to Higher Education. Susie Marriott is Senior Lecturer in Marketing and Director of Employability & Enterprise in the Business School at Edge Hill University, UK. She also works as co-creator of live projects with third sector clients to simulate brand and social marketing campaigns for both Undergraduate and Masters programmes. With specialist expertise in assistive technologies, she is co-ordinator for Supporting Learners with Specific Learning Difficulties (SpLD) across the Business School.