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Business and Professional Communication - International Student Edition: KEYS for Workplace Excellence...
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Kelly M. Quintanilla Shawn T. Wahl
Business and Professional Communication - International Student Edition: KEYS for Workplace Excellence by Kelly M. Quintanilla at Abbey's Bookshop,

Business and Professional Communication - International Student Edition: KEYS for Workplace Excellence

Kelly M. Quintanilla Shawn T. Wahl


SAGE Publications Inc

Business studies: general;
Business communication & presentation


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This fully updated fourth edition provides the reader with the knowledge and skills they need to move from interview candidate, to team member, to leader. Accessible coverage of new communication technology and social media prepares students to communicate effectively in real world settings. With an emphasis on building skills for business writing and professional presentations, this text empowers the reader to successfully handle important work-related activities, including job interviewing, working in a team, strategically utilizing visual aids, and providing feedback to supervisors.

New to the Fourth Edition:

A New Introduction for Students introduces the KEYS process to students and explains the benefits of studying business and professional communication.

Updated chapter opening vignettes introduce the reader to each chapter with a contemporary example drawn from the real world, including a discussion about what makes the employee-rated top five companies to work for so popular, new strategies to update PR and marketing methods to help stories stand out, Oprah Winfrey's 2018 Golden Globe speech that reverberated throughout the #metoo movement, Simon Sinek's How Great Leaders Inspire Action TED talk, and the keys to Southwest Airlines' success.

An updated photo program shows diverse groups of people in workplace settings and provides current visual examples to accompany updated vignettes and scholarship in the chapter narrative.

Give your students the SAGE edge!

SAGE edge offers a robust online environment featuring an impressive array of free tools and resources for review, study, and further exploration, keeping both instructors and students on the cutting edge of teaching and learning. Learn more at

By:   Kelly M. Quintanilla, Shawn T. Wahl
Imprint:   SAGE Publications Inc
Country of Publication:   United States
Edition:   4th Revised edition
Dimensions:   Height: 254mm,  Width: 203mm, 
Weight:   870g
ISBN:   9781544371771
ISBN 10:   1544371772
Publication Date:   March 2019
Audience:   College/higher education ,  Primary
Format:   Paperback
Publisher's Status:   Unspecified

Kelly M. Quintanilla is the Dean of the College of Liberal Arts at Texas A&M University-Corpus Christi. She earned her Ph.D. in Communication from the Pennsylvania State University in 1994, joining the A&M-CC faculty that same year. She was a Professor of the Communication for 16 years, teaching courses in Business & Professional Communication, Teamwork & Leadership, Organizational Communication, Public Relations, and Public Speaking. Additionally, she served as Department Chair/Program Coordinator in Communication from 2000-2009. Over the years, Dr. Quintanilla has received awards for her teaching, service, advising, and scholarship. She has also worked as an executive coach and an organizational communication consultant for a variety of industries. Although she loves her career, her greatest love is spending time with her husband, Anthony and daughter, Logan on the sunny beaches of the South Texas. Dr. Shawn Wahl is the Dean of the College of Arts and Letters (COAL) and Professor of Communication at Missouri State University (MSU). He served as the Interim Dean of COAL from 2017 to 2019 and as the Department Head of Communication at MSU from 2012 to 2017. Prior to MSU, he served as the Department Head of Communication, Mass Media, & Theatre at Angelo State University and as the director of graduate studies at Texas A&M University, Corpus Christi. Shawn was the 2016 President of the Central States Communication Association. He has authored numerous books including Public Speaking: Essentials for Excellence, Nonverbal Communication for a Lifetime, The Communication Age: Connecting and Engaging, Business and Professional Communication: KEYS for Workplace Excellence,Persuasion in Your Life, Intercultural Communication In Your Life and Public Relations Principles: Strategies for Professional Success. Shawn has published articles in Communication Education, Communication Research Reports, Communication Studies, CommunicationTeacher, Journal of Family Communication, and the Basic Communication Course Annual. In addition, Shawn has worked across the globe as a corporate trainer, communication consultant, and leadership coach in a variety of industries.

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