From the reviews: This book provides the reader with models and solutions to problems of server, workload and buffer allocation. ... Every chapter concludes with a list of relevant references. ... The book is equally interesting for use in university courses as well as for practitioners. I am not aware of many other books covering such a huge variety of practically relevant aspects and quantitative models on production lines on a limited number of pages. (Erwin Pesch, Zentralblatt MATH, Vol. 1182, 2010)