Amazon

Managing Extraordinary Success in 5-D Value

Benjamin Wall

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Paperback

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English

Morgan James Publishing llc
03 December 2019

Development economics; Purchasing & supply management; Retail sector; Sustainability

"In Amazon: Managing Extraordinary Success in 5-D Value, Benjamin Wall offers structured insights into strategically managing value in the key relationships to customers, personnel, business partners, and investors in order to improve value management at any company. The extraordinary success of Amazon is due to market-leading strength in three ""dimensions"" of value: owning the mightiest supply chain to deliver fastest and cheapest the broadest range of products, enhancing what customers and business partners are doing when using the website / online ecosystem, and knowing how to implement the optimal terms and conditions in the after-sales customer experience. Wall takes a look at the unique managerial skill of Amazon and how each of these organizational areas operates externally and internally according to a separate business logic based on a dimension of value.

In an original examination, Wall systematically evaluates Amazon by categorizing and connecting its external and internal success factors to dimensions of value. Each ""score"" on an external success factor is linked to an internal success factor in managing processes, organizational culture, and the business model, so that managers and leaders can enhance their own internal success factors and move towards the same successful external factors. Amazon looks to the future where the near-term promise of the company is evaluated to be in the development from online to omnichannel retail, including the sale of services, by reviving out of Amazon's past the fourth dimension of value: feeling how to integrate value. The long-term potential of Amazon is set in the context of a sustainable future for retail, based on trends arising today in meaning across multiple communities, which is the emerging fifth dimension of value. Amazon is projected to operate in this value dimension again as a disruptor, and with Wall's help, managers and leaders can reach for the same kind of success."

By: Benjamin Wall
Imprint: Morgan James Publishing llc
Country of Publication: United States
Dimensions: Height: 228mm, Width: 152mm,
ISBN: 9781642794380
ISBN 10: 1642794384
Pages: 272
Publication Date: 03 December 2019
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: No Longer Our Product

Benjamin Wall was born in the USA and studied at Yale University and the London School of Economics. He is active in management consulting with KPMG, an independent consultant, and a professor in business studies programs at the University of St. Gallen, Business School Lausanne, and the University of Applied Sciences in Business Administration. Benjamin has spent his professional life in the Zurich area in Switzerland, where he now resides.

Reviews for Amazon: Managing Extraordinary Success in 5-D Value

In an original examination, Wall systematically evaluates Amazon by categorizing and connecting its external and internal success factors to dimensions of value...Amazon: Managing Extraordinary Success in 5-D Value is an excellent reference and resource, and a choice pick for entrepreneurs and management professionals. - Willis Buhle, Midwest Book Review