Heather Dawson is an Academic Support Librarian in the Information Services Department of the LSE Library and the author of the Facet Publishing book, Know it All, Find it Fast for Academic Libraries (2011).
'Reference is one of the most important and essential parts of academic library services all over the world. Dawson, a British librarian, has prepared a very useful book with many reference questions on important subjects. The book also has a very good introduction and an index that will further help academic librarians answer user's questions.' - CHOICE connect -- Choice * CHOICE connect * 'Very highly recommended as being ideal for a library science curriculum or as in-service training textbook for library students and/or aspiring academic librarians, A-Z Common Reference Questions for Academic Librarians is impressively well organized and presented. This thoroughly user friendly resource is unreservedly endorsed for the Library Science instructional reference collections of community, college, and academic libraries and library systems.' -- James A. Cox * Midwest Book Review *