A Quiet Revolution in Indigenous Service Delivery: New Public Management and its Effects on First Nations...

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Deirdre Howard-Wagner

A Quiet Revolution in Indigenous Service Delivery

New Public Management and its Effects on First Nations Organisations

Deirdre Howard-Wagner

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English

ANU Press
29 May 2025

Indigenous peoples; Public administration

Series: Centre for Indigenous Policy Research (CIPR)

The government Indigenous service market that is now well entrenched in the public administration system has operated to marginalise First Nations people and First Nations organisations, who have had very little say, if any, over the last 20 years, about how government services are designed to meet their needs.

The chapters in this volume comprehensively describe and illustrate how the government Indigenous market, and the Indigenous service delivery system created around that market, have failed and why system change is needed.

The book offers the expertise of individual community-controlled First Nations organisations operating in urban settings in NSW, which variously operate as social enterprises, businesses, community development organisations, social service providers, representatives and advocacy organisations.

Concentrating on the experiences of individual First Nations organisations allows us to examine the complex, layered Indigenous service system as a multi-jurisdictional phenomenon on the ground in an urban context.

Edited by: Deirdre Howard-Wagner
Imprint: ANU Press
Country of Publication: Australia
Dimensions: Height: 234mm, Width: 156mm,
ISBN: 9781760466879
ISBN 10: 1760466875
Series: Centre for Indigenous Policy Research (CIPR)
Publication Date: 29 May 2025
Audience: Professional and scholarly , Undergraduate
Format: Paperback
Publisher's Status: Active

Abbreviations List of images Acknowledgements Contributors New Public Management, the Indigenous service market, and their effects – Deirdre Howard-Wagner The 'quiet revolution' in Indigenous affairs: How Australia ended up with a marketised Indigenous service delivery system in the New Public Management era – Deirdre Howard-Wagner ‘You can have a voice but you gotta pay your own bus fare’: The First Peoples Disability Network – June Riemer, Karen Soldatić and Kim Spurway ‘Moving with the times’ and uncertain futures: Butucarbin in the New Public Management era – Jennifer Beale, Jack Gibson and Deirdre Howard-Wagner ‘If I don’t prioritise that accountability back to my community …’: National Centre for Indigenous Excellence – John Leha, Clare McHugh, Kim Spurway and Karen Soldatić Muru Mittigar: Country, culture, community, and contracts – Janet Hunt, Cheryl Goh, Ros Fogg and Christopher Galloway The Glen Centre: A strength-based culturally immersive model of care hidden in plain sight – Deirdre Howard-Wagner and Chris Mason Decolonising the Indigenous service market – Deirdre Howard-Wagner Index