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CompTIA A+ Guide to IT Technical Support
— —
Jean Andrews Jill West (Georgia Northwestern Technical College)
CompTIA A+ Guide to IT Technical Support by Jean Andrews at Abbey's Bookshop,

CompTIA A+ Guide to IT Technical Support

Jean Andrews Jill West (Georgia Northwestern Technical College) Joy Dark


9780357108291

CENGAGE Learning Custom Publishing


Computer certification: CompTia;
Computer science


Hardback

1164 pages

$112.95
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Master the details of IT technical support as Andrews/Dark/West's comprehensive COMPTIA A+ GUIDE TO IT TECHNICAL SUPPORT, 10E explains how to work with users as well as install, maintain, troubleshoot and network computer hardware and software. This step-by-step, highly visual, best-selling approach uses CompTIA A+ Exam objectives as a framework to prepare you for 220-1001 and 220-1002 certification exams. Each chapter covers core and advanced topics while emphasizing practical application of the most current technology, techniques and industry standards. You study the latest hardware, security, Active Directory, operational procedures, basics of scripting, virtualization, cloud computing, mobile devices and Windows 10. Lab Manuals, CourseNotes, online labs and optional MindTap online resources provide additional certification test preparation and interactive activities to prepare you for a role as an IT support technician or administrator.

By:   Jean Andrews, Jill West (Georgia Northwestern Technical College), Joy Dark
Imprint:   CENGAGE Learning Custom Publishing
Country of Publication:   United States
Edition:   10th edition
Dimensions:   Height: 284mm,  Width: 220mm,  Spine: 45mm
Weight:   2.404kg
ISBN:   9780357108291
ISBN 10:   0357108299
Pages:   1164
Publication Date:   February 2019
Audience:   College/higher education ,  Primary
Format:   Hardback
Publisher's Status:   Active

Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia. Jill West, a CIS instructor at Georgia Northwestern Technical College, brings a unique cross-section of experience in business, writing and education to the development of innovative educational materials. She has taught multiple ages and content areas with a focus on a flipped classroom approach and distance learning, as well as educational counseling. Ms. West was instrumental in piloting a flipped classroom program for learning support courses at North Georgia Technical College, and she has more than a decade of experience working with Jean Andrews in IT textbook development. Ms. West and her husband, Mike, live in northwest Georgia where they homeschool their four children. Joy Dark has worked in the IT field as a help-desk technician providing first-level support for a company with presence in 29 states. She has also worked as a second-tier technician in healthcare IT and as an operations specialist designing support protocols and structures, where her CompTIA A+ and HIT certifications have been particularly useful. As an instructor, Ms. Dark has taught online IT and has taught English as a second language in the United States and South America. She has helped write several successful technical textbooks with Ms. Andrews. Ms. Dark lives in northwest Georgia with her two daughters and pet Doberman.


I taught my course without MindTap and my greatest challenge was finding equipment and interesting lab exercises to reinforce the skills being taught. MindTap makes this so easy for me and it is much more effective for student learning

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