135 Tips on Email and Instant Messages

Plus Blogs, Chatrooms, and Texting

Sheryl Lindsell-Roberts

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English

Houghton Mifflin
01 April 2008

Business communication & presentation; Electronic mail (email): professional

This latest title by business-writing expert Sheryl Lindsell-Roberts offers up-to-the-minute advice on writing electronic messages that are polished, polite, and effective. In her signature no-nonsense style, she shows how effective electronic communication can jump-start your business, advance your career, and expand your social network. 135 Tips on Email and Instant Messages addresses issues such as how libel and copyright laws apply to the Internet, using proper etiquette, and organizing a cluttered in-box. Lindsell-Roberts imparts a sense of humor to practical tips such as don't glut cyberspace with digital dross--know what isn't appropriate for company email and eliminate thoughts that don't add value--don't leave your harried readers to extract the hidden kernels. She offers convenient phrases that can be used verbatim (including subject lines proven to entice readers) and immediate solutions to common problems (including five ways to personalize an email to a large distribution that will increase the response rate).

Informative and entertaining, this handy resource is packed with valuable information for anyone who wants to communicate electronically with confidence and competence.

By: Sheryl Lindsell-Roberts
Imprint: Houghton Mifflin
Country of Publication: United States
Dimensions: Height: 203mm, Width: 127mm, Spine: 10mm
Weight: 159g
ISBN: 9780618942589
ISBN 10: 0618942580
Pages: 160
Publication Date: 01 April 2008
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Active

SHERYL LINDSELL-ROBERTS runs business-writing and e-mail seminars throughout the country and is the author of twenty-three books, including the popular Strategic Business Letters and E-mail, Mastering Computer Typing, Revised Edition, and 135 Tips for Writing Successful Business Documents.