Cultural Intelligence

Building People Skills for the 21st Century

THOMAS, David C. Thomas

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English

Berrett-Koehler
01 January 2018

International business; Management & management techniques

The keys to adapting to-and succeeding in-any culture- ""Highly recommended reading for business people."" -Library Journal

In today's global economy, the ability to interact effectively across cultures is a fundamental job requirement for just about everyone. But it's impossible to learn the customs and traits of every single culture. David Thomas and Kerr Inkson present a universal set of techniques and people skills that will allow you to adapt quickly to, and thrive in, any cultural environment. You'll learn to discard your own culturally based assumptions and pay careful attention, in a mindful and creative way, to cues in cross-cultural situations. The authors show how to apply cultural intelligence in a series of specific situations- making decisions; communicating, negotiating, and resolving conflicts; leading and motivating others; and designing, managing, and contributing to multicultural groups and teams.

This extensively revised third edition has been updated with new stories showing cultural intelligence in action. Thomas and Inkson have broadened the focus beyond business to include organizations of all kinds-nonprofits, governments, educational institutions, and more. And they include a reliable and valid measure of cultural intelligence based on a decade of research by an international team of scholars.

By: THOMAS, David C. Thomas
Imprint: Berrett-Koehler
Country of Publication: United States
Edition: 3rd edition
Dimensions: Height: 215mm, Width: 139mm, Spine: 15mm
Weight: 251g
ISBN: 9781626568655
ISBN 10: 1626568650
Pages: 216
Publication Date: 01 January 2018
Audience: Professional and scholarly , Undergraduate
Format: Paperback
Publisher's Status: Active

Contents Preface ix Acknowledgments xiii Living and Working in the Global Village 1   Cultural Knowledge 18   Mindfulness and Cross-Cultural Skills 40   Making Decisions across Cultures 58   Communicating and Negotiating across Cultures 76   Motivating and Leading across Cultures 98   Working with Multicultural Groups and Teams 117   Developing Cultural Intelligence in an  Interconnected World 136 Conclusion: The Essentials of Cultural Intelligence 159   Appendix: Short Form Cultural Intelligence  Assessment (SFCQ) 165   Notes 169 Bibliography 177 Index 187 About the Authors 197  

David C. Thomas is the Beedie Professor of International Management at Simon Fraser University, Vancouver, Canada. Kerr Inkson is an emeritus professor and research advisor at the University of Auckland Business School in New Zealand.

Reviews for Cultural Intelligence: Building People Skills for the 21st Century

Coaches all of us on how to live and work more effectively in a world economy that no longer recognizes nor understands borders. --Nancy J. Adler, S. Bronfman Chair in Management, McGill University Peppered throughout with fascinating stories and anecdotes, this book is as entertaining as it is instructive. --David Ryback, Business to Business magazine Highly recommended reading for business people and as a supplemental reading in courses on international business. --Library Journal