Michael J. Silverstein is a senior vice president of The Boston Consulting Group and the coauthor of the business bestseller Trading Up. He works with leading companies around the world. Neil Fiske is the former head of the Chicago office of The Boston Consulting Group and is now the CEO of Bath & Body Works. John Butman is an established business author and journalist.
aIncredibly smart and illuminatinga]. packed with insights on how shoppers think and behave.a aDavid Brooks aAn upbeat survey of a range of consumer brandsaWhirlpool, Belvedere, Williams-Sonomaawhich, the authors argue, are successful because they appeal not just to the material needs of consumers but to their emotional desires.a aRebecca Mead, The New Yorker aAnyone who has passed a Dunkina Donuts to duck into a Starbucks recognizes the phenomenon. For brands that have smartly positioned themselves, from Victoriaas Secret to Williams-Sonoma, trading up is paying off.a aRobert Weisman, The Boston Globe a Trading Up helps to explain an important trend and is interesting reading as a sociological study as well as business strategy.a ?Harvey Schachter, The Globe and Mail ?Incredibly smart and illuminating?. packed with insights on how shoppers think and behave.? ?David Brooks ?An upbeat survey of a range of consumer brands?Whirlpool, Belvedere, Williams-Sonoma?which, the authors argue, are successful because they appeal not just to the material needs of consumers but to their emotional desires.? ?Rebecca Mead, The New Yorker ?Anyone who has passed a Dunkin? Donuts to duck into a Starbucks recognizes the phenomenon. For brands that have smartly positioned themselves, from Victoria's Secret to Williams-Sonoma, trading up is paying off.? ?Robert Weisman, The Boston Globe ? Trading Up helps to explain an important trend and is interesting reading as a sociological study as well as business strategy.? ?Harvey Schachter, The Globe and Mail