Effective Apology

Mending Fences, Building Bridges, and Restoring Trust

John Kador

$39.99

Paperback

Not in-store but you can order this
How long will it take?

Availability Information

We source books from suppliers in Australia and overseas. For books we don't currently have in stock, the time it takes to get them from our suppliers can vary widely - from a few days to a few months - so we check each book with each supplier to determine the expected time it will take to be supplied to us.

We then advise you accordingly. If the time taken to get any book is too long for you, you can let us know and we will cancel or adjust your order, and refund as required.

To find out the anticipated arrival time for specific items prior to ordering, please contact us by phone or email:

Phone +61 2 9264 3111, or 1800 4 BOOKS (1800 4 26657) if outside Sydney:
option 1 Abbey's Bookshop (Crime, History, Science, Kids & more) • info@abbeys.com.au
option 2 Language Book Centre (ESL & Foreign Languages) • language@abbeys.com.au
option 3 Galaxy Bookshop (Sci-fi, Fantasy, Romance, Graphic Novels) • sf@galaxybooks.com.au

QTY:

English

Berrett-Koehler
04 May 2009

Business communication & presentation

Politicians apologizing, celebrities needing to apologize, and business leaders failing at the attempt fill today's headlines.

In fact, we all have occasion to apologize.

But we don't need more apologies, says John Kador. We need more effective ones that restore strained relationships, create possibilities for growth, and generate better outcomes for all.

Effective Apology challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores in detail the key dimensions-what Kador calls the Five Rs-of a wholehearted apology, one that heals and renews.

Kador also offers advice on how to accept or reject an apology, ten apology dos and don'ts, and a quiz to test your Apology Quotient.

The willingness to apologize signals strength, character, and integrity-real leadership is impossible without it. With over 70 examples of the good, the bad, and the ineffective apology in action, no other book combines such a practical, how-to approach with a rich analysis of what it takes to make apology work in the real world.

By: John Kador
Imprint: Berrett-Koehler
Country of Publication: United States
Dimensions: Height: 217mm, Width: 141mm, Spine: 20mm
Weight: 356g
ISBN: 9781576759011
ISBN 10: 1576759016
Pages: 288
Publication Date: 04 May 2009
Audience: Professional and scholarly , Undergraduate
Format: Paperback
Publisher's Status: Active

John Kador is an author, consultant, and speaker who believes that every word is a moral choice. His work centers on identiying and describing best practices in leadership and promoting the highest standards of personal accountability, humility, and transparency. This book, which describes the benefits that leaders accrue when they embrace apology rather than shy from it, is squarely in that tradition. His personal credo is that different is not always better, but better is always different.

Reviews for Effective Apology: Mending Fences, Building Bridges, and Restoring Trust

This book gives you the essentials for crafting apologies that work at work. John Kador shares some of the practical, proven approaches to apology that every manager should master. --Lee Iacocca, former Chairman and CEO, Chrysler Motors Corp. Nothing about apology is easy. But this vital, optimistic book helps us transform setbacks into opportunities for rebuilding relationships based on accountability and transparency. --Christine Comaford, CEO, Mighty Ventures, and author of the New York Times bestseller Rules for Renegades Effective Apology is the sort of book I wish I'd read years ago...the definitive guide to using two simple words--I'm sorry--to improve our lives and ennoble our world. --Daniel H. Pink, author of A Whole New Mind