Covert Processes at Work: Managing the Hidden Dimensions of Organizational Change

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Robert Marshak Edgar H. Schein

Covert Processes at Work

Managing the Hidden Dimensions of Organizational Change

Robert Marshak, Edgar H. Schein

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English

Berrett-Koehler
01 January 2018

Business strategy

Organizational change initiatives often fail because they overlook the powerful role played by concealed or subconscious factors-hidden agendas, blind spots, office politics, tacit assumptions, and secret hopes, wishes, or fears. Covert Processes at Work provides a coherent approach for identifying and dealing with all of these hidden dynamics, showing precisely how to bring them to light and limit their insidious impacts.

Each chapter offers specific tools and techniques for engaging and managing these under-the-table processes along with case examples that clearly demonstrate the ideas and methods in action. Covert Processes at Work is a comprehensive and practical guide that managers, staff specialists, and consultants can use to deal with the hidden dynamics that are at the root of many organizational problems.

By: Robert Marshak
Foreword by: Edgar H. Schein
Imprint: Berrett-Koehler
Country of Publication: United States
Edition: annotated edition
Dimensions: Height: 90mm, Width: 60mm, Spine: 6mm
Weight: 1g
ISBN: 9781576754153
ISBN 10: 1576754154
Pages: 216
Publication Date: 01 January 2018
Audience: Professional and scholarly , Undergraduate
Format: Paperback
Publisher's Status: Active

PrefaceAcknowledgements Chapter 1: Organizational Change and the Limits of RationalityChapter 2: A Model for Understanding Covert ProcessesChapter 3: The Basic Keys for Dealing with Covert ProcessesChapter 4: Cues and Clues for Diagnosing Covert ProcessesChapter 5: Symbolic DiagnosisChapter 6: Intervention ApproachesChapter 7: Recognizing and Rethinking InterventionsChapter 8: Reframing InterventionsChapter 9: What about Politics?Chapter 10: Concluding Thoughts about Dealing with Covert Processes

Robert J. Marshak is president of Marshak Associates, scholar-in-residence at American University, associate editor of the Journal of Applied Behavioral Science, and a member of the board of trustees for the Organization Development Network. He was awarded the Organization Development Network's Lifetime Achievement Award in 2000. Among the organizations Dr. Marshak has consulted with are AOL, BASF, Exxon, Freddie Mac, Kodak, Lucent, UNICEF, and a wide range of US government agencies and offices.

Reviews for Covert Processes at Work: Managing the Hidden Dimensions of Organizational Change

As a large-scale change consultant who has used the insights and tools from the Covert Processes Model for over a decade with many Fortune 100 companies, I know that adding these tools to your 'change management toolkit' will take both your practice and your clients to a whole new level of capability and impact. --Karen Boylston, PhD, Managing Director, Duke Corporate Education This is a rare book from a grandmaster of OD. Marshak combines scholarship with unrivalled field experience, addressing universal, persistent, but usually ignored issues in organizational change and development. This is an invaluable book for students, theorists, and practitioners of this field; it is destined to become a classic. --Dr Loizos Heracleous, Official Fellow of Templeton College, Oxford University Marshak has written a book that provides framing and perspectives with moral intricacies. It is a must-read for understanding the realities of organizational change. --Brenda B. Jones, Coeditor, The NTL Handbook for Organization Development and Change, and former Board Chair, OD Network