John Fleenor is a senior researcher in commercialization and innovation at the CCL, where he focuses on the research and development of new and innovative leadership assessments. Sylvester Taylor is an experienced manager, coach, award-winning researcher, and skilled facilitator. He has held a variety of senior leadership roles during his thirty-year career at CCL. Craig Chappelow is a senior faculty member and former manager of CCL's portfolio of leadership assessments. He has published widely on the subject of 360-degree assessment and other aspects of leadership development.
“A compelling research-grounded road map for organizations that want to maximize the value they get from their 360 feedback investment. The authors provide a comprehensive set of practical, high impact tools sure to level up any organization’s 360 feedback process. The guidance on preventing common mistakes, advice on integrating with talent management processes, and commentary on future trends in leader assessment makes this a must-have resource for any HR professional looking to maximize the benefits of employee feedback for individual leaders and organizations.” —Dale S. Rose, President, 3D Group, and co-editor of The Handbook of Strategic 360 Feedback “Fleenor, Taylor, and Chappelow have provided the definitive, updated, and expanded book in the field of 360-degree feedback. This book is more importantly a must-have how-to guide for practitioners and professionals who want to know how to do 360-degree feedback and do it even better for leader development.” —Francis J. Yammarino, SUNY Distinguished Professor, School of Management, and Director, Bernard M. and Ruth R. Bass Center for Leadership Studies, Binghamton University, State University of New York “Rolling out a 360-degree feedback process can be quite daunting. Based on the best and latest research, this book is surgical in its guidance for interested managers. A must-have for any organization looking to implement these processes.” —Stéphane Brutus, RBC Professor of Motivation and Employee Performance, John Molson School of Business, Concordia University