The 10 Golden Rules of Customer Service

The Story of the $6,000 Egg

Deb Duncan, Todd Duncan

$32.99

Hardback

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English

Sourcebooks
01 April 2019

Economics & Business; Customer services

Series: Ignite Reads

Summary
Details

The customer service playbook that will help blitz the competition and win life-long customers

The customer service book that will help you blitz the competition and win life-long customers!

The options customers have today to get what they want are so plentiful that not a single company, or representative of that company, can afford to be powerless in the competitive world of service.

Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons, or on the flipside, alienate once-devoted customers.

The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the book transcend industry, position, and career level and encourage everyone to contribute, coaching readers to go above and beyond in order to get ahead and create a one-of-a-kind customer experience.

Perfect for readers of Be Our Guest, The Service Culture, and Raving Fans!

By: Deb Duncan, Todd Duncan
Imprint: Sourcebooks
Country of Publication: United States
Edition: New
Dimensions: Height: 185mm, Width: 134mm, Spine: 16mm
Weight: 340g
ISBN: 9781492679530
ISBN 10: 1492679534
Series: Ignite Reads
Pages: 128
Publication Date: 01 April 2019
Audience: College/higher education , Professional and scholarly , Primary , Undergraduate
Format: Hardback
Publisher's Status: Active