Problems that ""just won't go away"" can be settled through methods developed by one of America's leading experts in conflict resolution. In clear language, Weeks shows readers how to turn conflict into lasting partnerships and ensure a fruitful outcome.
By:
Dudley Weeks Imprint: Putnam Country of Publication: United States Dimensions:
Height: 207mm,
Width: 140mm,
Spine: 20mm
Weight: 272g ISBN:9780874777512 ISBN 10: 0874777518 Pages: 290 Publication Date:04 January 1994 Audience:
General/trade
,
ELT Advanced
Format:Other merchandise Publisher's Status: Active
"Preface Part I: Understanding Conflict Chapter 1: A New View of Conflict Chapter 2: Five Popular (But Ineffective) Approaches to Conflict Resolution Chapter 3: The Ingredients of Conflict Chapter 4: The Conflict Partnership Process Part II: The Eight Essential Steps to Conflict Resolution Step 1: Create an Effective Atmosphere Step 2: Clarify Perceptions Step 3: Focus on Individual and Shared Needs Step 4: Build Shared Positive Power Step 5: Look to the Future, Then Learn from the Past Step 6: Generate Options Step 7: Develop ""Doables"": The Stepping-stones to Action Step 8: Make Mutual-Benefit Agreements Afterword Appendix A: Handling Frequent Problem Areas Dealing with Anger When One Party Thinks There Is No Conflict When You Feel Unsure About Confronting Someone When the Other Party Seems Not to Want a Resolution Dealing with People Who Only Want Things Their Way Dealing with Conflicts Involving Injustices Dealing with Seemingly Unresolvable Conflicts When to Seek a Third-Party Facilitator Conflict Partnership Third-Party Facilitation Skills Appendix B: Two Cases That Demonstrate the Conflict Partnership Process Index"
