Customer Is King

How to Exceed Their Expectations

Robert Craven, Sir Richard Branson

$32.99

Paperback

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English

Virgin Books
10 February 2005

Customer services

What happens to your customers when you do business with them? Customer is King helps you to approach the problem from the point of view of the clients and work towards the level of customer satisfaction that makes them come back to you again and again. Practical and packed full of easy-to-understand advice, you'll find-
* checklists and worksheets
* case studies of real businesses
* frequently asked questions

By: Robert Craven
Foreword by: Sir Richard Branson
Imprint: Virgin Books
Country of Publication: United Kingdom
Edition: New edition
Dimensions: Height: 210mm, Width: 125mm, Spine: 18mm
Weight: 982g
ISBN: 9780753509685
ISBN 10: 0753509687
Pages: 240
Publication Date: 10 February 2005
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Active

Mentor and consultant Robert Craven has worked on the Marketing Council's Grow with Marketing' programme to develop materials for business advisers and their clients. His booki Kick-Start Your Business is aslo published by Virgin.

Reviews for Customer Is King: How to Exceed Their Expectations

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