PRIZES to win! PROMOTIONS

Close Notification

Your cart does not contain any items

Raving Fans: A Revolutionary Approach to Customer Service by Kenneth Blanchard at Abbey's Bookshop,
Raving Fans: A Revolutionary Approach to Customer Service
— —
Kenneth Blanchard Sheldon Bowles
Audiobook

Raving Fans

A Revolutionary Approach to Customer Service

Kenneth Blanchard,  Sheldon Bowles,  Rick Adamson ,  Kate Borges

$24.99

Audio

Not in-store but you can order this
How long will it take?
English
Random House US Audio
13 January 2004
Customer services; Educational: Business studies
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast.

RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
By:   ,
Read by:   , ,
Imprint:   Random House US Audio
Country of Publication:   United States
Edition:   Abridged edition
Dimensions:   Height: 149mm,  Width: 129mm,  Spine: 15mm
Weight:   91g
ISBN:   9780739309537
ISBN 10:   0739309536
Pages:   1
Publication Date:  
Audience:   General/trade ,  Professional and scholarly ,  ELT Advanced ,  Undergraduate
Format:   Audio
Publisher's Status:   Active

Ken Blanchard is chairman of the board of Blanchard Training and Development, Inc.He is the co-author of The One Minute Manager and eleven other bestselling books. Sheldon Bowles, co-author of Gung Ho!, is president of Ode to Joy Limited and the founding president of Domo Gasoline Corporation. The One-Minute Manager and Gung Ho! is also available from Random House AudioBooks.

See Also