How to Say it: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build...

— —

Jack Griffin

How to Say it

Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build Lasting...

Jack Griffin

$49.99

Paperback

Not in-store but you can order this
How long will it take?

Availability Information

We source books from suppliers in Australia and overseas. For books we don't currently have in stock, the time it takes to get them from our suppliers can vary widely - from a few days to a few months - so we check each book with each supplier to determine the expected time it will take to be supplied to us.

We then advise you accordingly. If the time taken to get any book is too long for you, you can let us know and we will cancel or adjust your order, and refund as required.

To find out the anticipated arrival time for specific items prior to ordering, please contact us by phone or email:

Phone +61 2 9264 3111, or 1800 4 BOOKS (1800 4 26657) if outside Sydney:
option 1 Abbey's Bookshop (Crime, History, Science, Kids & more) • info@abbeys.com.au
option 2 Language Book Centre (ESL & Foreign Languages) • language@abbeys.com.au
option 3 Galaxy Bookshop (Sci-fi, Fantasy, Romance, Graphic Novels) • sf@galaxybooks.com.au

QTY:

English

Penguin Books Canada Ltd
05 March 2013

Customer services

A guide to effectively communicating with customers to create lasting-and repeat-business relationships.

This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples. Unlike the vast majority of books that deal with customer communication, How to Say It - Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to-

Speak the language of Yes by asking the right questions

Get referrals through established customers

Offer value through solutions, satisfaction, and trust

Anticipate and preempt objections

Own a problem by owning the solution

By: Jack Griffin
Imprint: Penguin Books Canada Ltd
Country of Publication: Canada
Dimensions: Height: 235mm, Width: 155mm, Spine: 16mm
Weight: 331g
ISBN: 9780735205253
ISBN 10: 0735205256
Pages: 272
Publication Date: 05 March 2013
Recommended Age: From 18 years
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Active

Jack Griffinis the author ofHow to Say It at WorkandHow to Say It for First-Time Managers. He is a communications expert and consultant to small businesses, entrepreneurs, cultural institutions, and publishers.