Working Minds

A Practitioner's Guide to Cognitive Task Analysis

Beth Crandall, Gary A. Klein (Dr.), Robert R. Hoffman (Senior Research Scientist, Inst For Human And Machine Cog)

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English

Bradford Books
07 July 2006

Learning

Series: A Bradford Book

How to collect data about cognitive processes and events, how to analyze CTA findings, and how to communicate them effectively- a handbook for managers, trainers, systems analysts, market researchers, health professionals, and others.

Cognitive Task Analysis (CTA) helps researchers understand how cognitive skills and strategies make it possible for people to act effectively and get things done. CTA can yield information people need-employers faced with personnel issues, market researchers who want to understand the thought processes of consumers, trainers and others who design instructional systems, health care professionals who want to apply lessons learned from errors and accidents, systems analysts developing user specifications, and many other professionals. CTA can show what makes the workplace work-and what keeps it from working as well as it might.

Working Minds is a true handbook, offering a set of tools for doing CTA- methods for collecting data about cognitive processes and events, analyzing them, and communicating them effectively. It covers both the ""why"" and the ""how"" of CTA methods, providing examples, guidance, and stories from the authors' own experiences as CTA practitioners. Because effective use of CTA depends on some conceptual grounding in cognitive theory and research-on knowing what a cognitive perspective can offer-the book also offers an overview of current research on cognition.

The book provides detailed guidance for planning and carrying out CTA, with chapters on capturing knowledge and capturing the way people reason. It discusses studying cognition in real-world settings and the challenges of rapidly changing technology. And it describes key issues in applying CTA findings in a variety of fields. Working Minds makes the methodology of CTA accessible and the skills involved attainable.

By: Beth Crandall, Gary A. Klein (Dr.), Robert R. Hoffman (Senior Research Scientist, Inst For Human And Machine Cog)
Imprint: Bradford Books
Country of Publication: United States
Dimensions: Height: 229mm, Width: 178mm, Spine: 17mm
Weight: 590g
ISBN: 9780262532815
ISBN 10: 0262532816
Series: A Bradford Book
Pages: 352
Publication Date: 07 July 2006
Recommended Age: From 18 years
Audience: Professional and scholarly , Undergraduate
Format: Paperback
Publisher's Status: Active

Beth Crandall is Senior Technical Director of the Klein Associates Division, Applied Research Associates. Gary Klein is Senior Scientist at MacroCognition LLC. He is the author of The Power of Intuition, Seeing What Others Don't, Working Minds- A Practitioner's Guide to Cognitive Task Analysis (with Beth Crandall and Robert R. Hoffman), and Streetlights and Shadows- Searching for the Keys to Adaptive Decision Making, the last two published by the MIT Press. Robert R. Hoffman is Senior Research Scientist at the Institute for Human and Machine Cognition in Pensacola, Florida.

Reviews for Working Minds: A Practitioner's Guide to Cognitive Task Analysis

What a gem! Finally, those who are interested in understanding how people in organizations acquire, retain, maintain, interpret, represent, and use knowledge in their jobs have a practical set of tools to follow and apply. A refreshing, welcome, and much-needed resource book. Bravo! --Eduardo Salas, Department of Psychology and Institute for Simulation & Training, University of Central Florida