John G. Miller is the founder and CEO of QBQ., Inc., an organizational development firm dedicated to helping organizations and people be outstanding by making personal accountability a core value. He lives in Denver, Colorado. Kristin E. Lindeen is the oldest of seven Miller children and has been steeped in the QBQ! message of personal accountability. A keynote speaker and workshop leader, Kristin is also the creator of I Own It! Building Character Through Personal Accountability-a classroom curriculum. Kristin lives in Maple Grove, Minnesota, with her husband Erik and three children.