One of the best textbooks of its kind on the market. It meets all the major needs in business writing in the real world today. --Will Zhang, Des Moines Area Community College This text balances foundational knowledge with the ongoing conversation of the changing climate of technology. --William Garland, University of South Carolina My students tell me they use the text lessons right away on the job to help them shape their memos and craft instructions as part of their duties. --Renee Rallo, St. Joseph College An iconic title that covers the various types of key documents and writing challenges in the world of work; it includes examples and models to underscore principles and best practices brought out in the text, and offers tips on how to get your message across effectively, succinctly, and clearly. --Charles Warren, Salem State University