This volume focuses on policy and best practice in accessible tourism, reflecting the state-of -the-art as expressed in a selection of international chapters. It brings together global expertise in planning, design and management to inform and stimulate providers of travel, transport, accommodation, leisure and tourism services to serve guests with disabilities, seniors and the wider markets that require good accessibility. Accessible tourism is not only about providing access to people with disabilities but also it addresses the creation of universally designed environments that can support people that may have temporary disabilities, families with young children, the ever increasing ageing population as well as creating a safer environment for employees to work. The book gives ample evidence that accessible tourism organisations and destinations can expand their target markets as well as improve the quality of their service offering, leading to greater customer satisfaction, loyalty and expansion of business.

Edited by:   Dimitrios Buhalis, Ivor Ambrose, Simon Darcy
Imprint:   Channel View Publications Ltd
Country of Publication:   United Kingdom
Volume:   53
Dimensions:   Height: 30mm,  Width: 234mm,  Spine: 156mm
Weight:   740g
ISBN:  

9781845412531

ISBN 10:   1845412532
Series:   Aspects of Tourism
Pages:   408
Publication Date:   February 2012
Audience:   College/higher education ,  Professional and scholarly ,  Professional & Vocational ,  A / AS level ,  Further / Higher Education
Format:   Hardback
Publisher's Status:   Active
Availability:   Available  
This item is available from one of our suppliers. We will order it and ship it to you upon arrival.

1. Ivor Ambrose, Simon Darcy and Dimitrios Buhalis: Introduction 2. Ivor Ambrose: European Policies for Accessible Tourism 3. Pieter Ghijsels: Accessible Tourism in Flanders: Policy Support and Incentives 4. Peter Neumann: Accessible Tourism for All in Germany - A Case Study 5. Nikos Voulgaropoulos, Eleni Strati and Georgia Fyka: Accessible Tourism in Greece: Beaches and Bathing for All 6. Laurel Van Horn: The United States: Travelers with Disabilities 7. Simon Darcy, Bruce Cameron and Stephen Schweinsberg: Accessible Tourism in Australia 8. Sandra Rhodda: Accessible Tourism in New Zealand 9. Mike Prescott: Universal Tourism Networks 10. Huong Le, Yuka Fujimoto, Ruth Rentschler and David Edwards: Tourism Victoria, Australia - An Integrative Model of Inclusive Tourism for People with Disabilities 11. Lilian Muller: Accessible Tourism in Sweden - Experiences - Stakeholder Marketing 12. Philippa Hunter-Jones and Anthony Thornton: The Third Sector Responses to Accessible/Disability Tourism 13. Caroline Walsh, Janet Haddock-Fraser and Mark P. Hampton: Accessible Dive Tourism 14. Andrew Wright: Tour Operating for the Less Mobile Traveller 15. Simon Darcy and Ravi Ravinder: Air Travel for People with Disabilities 16. Roland Krpata: Accessible Public Transport: Vienna City Tourism 17. Katerina Papamichail: Accessible Hotels: Design Essentials 18. Bruce Cameron and Simon Darcy: Wheelchair Travel Guides 19. Shane Pegg and Norma Stumbo: Accessing Desired Heritage Tourism Services 20. Bodil Sandoy: Norway VisitOslo: Supporting Accessible Tourism Content within Destination Tourism Marketing 21. Jesus Hernandez Galan: Accessible Tourism in Spain: Arona and Madrid 22. Andrew Daines and Chris Veitch: VisitBritain: Leading the world to Britain 23. Tracey J. Dickson and Simon Darcy: Australia: The Alpine Accessible Tourism Project and Disabled Wintersport 24. Susana Navarro Garcia-Caro, Arno de Waal and Dimitrios Buhalis: Special needs customer care training for tourism 25. Ivor Ambrose, Dimitrios Buhalis, Simon Darcy: Conclusions: Best Accessible Tourism Practice

Professor Dimitrios Buhalis is a Strategic Management and Marketing expert with specialisation in Technology and Tourism at Bournemouth University. Professor Buhalis is leading eTourism research and he is a Fellow of the International Academy for the Study of Tourism and the President of the International Federation for Information Technologies in Travel and Tourism (IFITT).; Dr Simon Darcy is an Associate Professor and Research Director in the School of Leisure, Sport and Tourism at the University of Technology, Sydney. Simon's research and teaching expertise is in sport, tourism and diversity management. He currently holds research grants investigating organisational responses to accessible tourism, sports management practices and protected area visitor management systems.; Ivor Ambrose is the Managing Director and co-founder of ENAT, the European Network for Accessible Tourism. He has worked for over 30 years as a researcher, project manager, development and policy advisor in the fields of building design and evaluation, public housing, accessibility and assistive technologies for disabled and elderly people, accessible tourism and information systems.

In 25 chapters, Best Practice in Accessible Tourism provides a 'state-of-the-art' assessment of both theory and practice. This book establishes a new field of study and provides the benchmark against which other contributions will be judged. It integrates the work of all the key players and should be read by academics, managers and government policy makers. Noel Scott, University of Queensland, Australia The editors have assembled an excellent compilation of thought provoking, cutting edge international chapters on best practice in accessible tourism. The text provides important insights into current practices and policies, but also critically reflects on what more needs to be done. This timely work is a must read for practitioners, policy makers and academics. David J. Telfer, Brock University, Canada

In 25 chapters, Best Practice in Accessible Tourism provides a 'state-of-the-art assessment of both theory and practice. This book establishes a new field of study and provides the benchmark against which other contributions will be judged. It integrates the work of all the key players and should be read by academics, managers and government policy makers. Noel Scott, University of Queensland, Australia