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Abbey's Bookshop - Online Terms of Trade

 

Availability

Items displayed as "In stock. Ready to ship"

These items are taken from our shop shelves and dispatched within one business day. This availability information is not always 100% accurate as the item may have been sold out subsequent to the latest web update.

For delivery timeframes see our Shipping page.

Orders placed on weekends, after hours or public holidays are processed on the next business day. Once we lodge items with Australia Post, we accept no responsibility for lost or delayed packages, however we will endeavour to track your order where possible. If your delivery is delayed, please contact your local Australia Post office. If you are unable to locate the shipment, please contact us.


Items displayed as "We can order this in for you"

Items are generally received from our suppliers within 7 to 10 days.

If it looks like your books will not get here within 7 to 10 days, we will let you know as soon as possible before going ahead with your order.

By placing an order online, you agree not to hold Abbey's liable for any loss or damage directly or indirectly arising out of, or in connection with, any delay or failure to deliver within our estimated delivery timeframes.

 

Payments

All prices are in Australian Dollars and are subject to change without notice.

We do not accept cash for online payments and we accept no responsibility for the theft, loss or non-delivery of mailed cash.

 

Pick Up and Pay In-store

This option is not available for all titles. We will contact you when processing your order to advise you if this is the case.

 

Delivery

$6.50 delivery charge per order, regardless of how many items are ordered.

This charge applies to each delivery address.

All consolidated backorders are sent freight-free.

Orders are sent via Australia Post.

For delivery via Express Post or courier, please email books@abbeys.com.au

 

Consolidation of orders for multiple items

In-stock items are dispatched within one business day.

Any additional items ordered are consolidated here and dispatched as one shipment once we have received them all. If we expect, or become aware of, any undue delays, we will dispatch the available items, then dispatch the delayed items when they arrive.

Consolidated items are sent freight-free. If you wish to have any consolidated items released earlier - for an additional $6.50 delivery charge within Australia - please contact us.

 

Returns

Incorrect or damaged items

Can be returned within 60 days for replacement or a full refund of your purchase price (including any shipping costs).

Change of mind returns

We may at our discretion issue a credit note for items returned in mint condition within 14 days. Please contact us first to obtain approval.

All returns should be accompanied by your receipt. If sending by mail, please send to:

 

Abbey's Bookshop

Reply Paid 66944

Sydney NSW 2000

 

Libraries and Schools

Libraries and schools can also order from the Abbey's website. We appreciate the support that these customers show by buying from us and supporting independent bookselling. To open an account with Abbey's, or for more information, please email admin@abbeys.com.au.

 

Gift-Wrapping

Gift-wrapping is available for $1 per book. You have the option to add a free gift tag and include your message to the recipient.

 

Overseas

Abbey's delivers worldwide via Australia Post. See our Delivery Charges.

If an order is shipped to a delivery address outside of Australia, GST is not charged.

We do not accept cheques drawn on bank accounts that are not within Australia.

Please be aware that the customs authorities of your destination country may impose import duties or taxes. These additional costs remain outside our control and responsibility. You may like to use this guide from Australia Post to assist your understanding of whether any additional costs are likely to be charged on your shipment.


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