Access to Justice for Vulnerable and Energy-Poor Consumers: Just Energy?

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Naomi Creutzfeldt (University of Kent, UK) Chris Gill (University of Glasgow, UK)

Access to Justice for Vulnerable and Energy-Poor Consumers

Just Energy?

Naomi Creutzfeldt (University of Kent, UK), Chris Gill (University of Glasgow, UK), Marine Cornelis (Next Energy Consumer) , Dr Rachel McPherson (University of Glasgow, UK)

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English

Hart Publishing
23 February 2023

Comparative law; Law & society; Arbitration, mediation & alternative dispute resolution; Consumer protection law

How do ordinary people access justice? This book offers a novel socio-legal approach to access to justice, alternative dispute resolution, vulnerability and energy poverty. It poses an access to justice challenge and rethinks it through a lens that accommodates all affected people, especially those who are currently falling through the system. It raises broader questions about alternative dispute resolution, the need for reform to include more collective approaches, a stronger recognition of the needs of vulnerable people, and a stronger emphasis on delivering social justice. The authors use energy poverty as a site of vulnerability and examine the barriers to justice facing this excluded group.

The book assembles the findings of an interdisciplinary research project studying access to justice and its barriers in the UK, Italy, France, Bulgaria and Spain (Catalonia). In-depth interviews with regulators, ombuds, energy companies, third-sector organisations and vulnerable people provide a rich dataset through which to understand the phenomenon.

The book provides theoretical and empirical insights which shed new light on these issues and sets out new directions of inquiry for research, policy and practice. It will be of interest to researchers, students and policymakers working on access to justice, consumer vulnerability, energy poverty, and the complex intersection between these fields.

The book includes contributions by Cosmo Graham (UK), Sarah Supino and Benedetta Voltaggio (Italy), Marine Cornelis (France), Anais Varo and Enric Bartlett (Catalonia) and Teodora Peneva (Bulgaria).

By: Naomi Creutzfeldt (University of Kent UK), Chris Gill (University of Glasgow, UK), Marine Cornelis (Next Energy Consumer), Dr Rachel McPherson (University of Glasgow, UK)
Imprint: Hart Publishing
Country of Publication: United Kingdom
Dimensions: Height: 234mm, Width: 156mm, Spine: 25mm
Weight: 454g
ISBN: 9781509950492
ISBN 10: 1509950494
Pages: 384
Publication Date: 23 February 2023
Audience: College/higher education , Primary
Format: Paperback
Publisher's Status: Active

Naomi Creutzfeldt is Reader in Socio-Legal Studies at the University of Westminster, UK. Chris Gill is Lecturer in Public Law at the University of Glasgow, UK. Marine Cornelis is Executive Director and Founder of the policy consultancy Next Energy Consumer, Italy. Rachel McPherson is Lecturer in Criminal Law at the University of Glasgow, UK.

Reviews for Access to Justice for Vulnerable and Energy-Poor Consumers: Just Energy?

A compelling and original contribution to the socio-legal literature on access to justice … the first such study of access to justice relating to the European energy market … It should appeal to any scholar – experienced academic or student … [and] of great value to those working in or on energy poverty because it makes a powerful and well-informed case for reform and ensuring that systems of ADR feel accessible to those who need them. The current energy crisis highlights the need for such reform. -- Daniel Newman, Cardiff University * Journal of Law and Society *