Lives on the Line: How the Philippines became the World's Call Center Capital

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Jeffrey J. Sallaz (Associate Professor, Associate Professor, Department of Sociology, University of Arizona)

Lives on the Line

How the Philippines became the World's Call Center Capital

Jeffrey J. Sallaz (Associate Professor, Associate Professor, Department of Sociology, University of Arizona)

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English

Oxford University Press Inc
27 August 2019

Asian history; Social discrimination; Sociology: work & labour; Employment & unemployment; Industrial relations & trade unions law

Series: Global and Comparative Ethnography

"The call center industry is booming in the Philippines. Around the year 2005, the country overtook India as the world's ""voice capital,"" and industry revenues are now the second largest contributor to national GDP. In Lives on the Line, Jeffrey J. Sallaz retraces the assemblage of a global market for voice over the past two decades. Drawing upon case studies of sixty Filipino call center workers and two years of fieldwork in Manila, he illustrates how offshore call center jobs represent a middle path for educated Filipinos, who are faced with the dismaying choice to migrate abroad in search of prosperity versus stay at home as an impoverished professional. A rich ethnographic study, this book challenges existing stereotypes regarding offshore service jobs and sheds light upon the reasons that the Philippines has become the world's favored location for ""voice.""

It looks beyond call centers and beyond India to advance debates concerning global capitalism, the future of work, and the lives of those who labor in offshored jobs."

By: Jeffrey J. Sallaz (Associate Professor Associate Professor Department of Sociology University of Arizona)
Imprint: Oxford University Press Inc
Country of Publication: United States
Dimensions: Height: 155mm, Width: 231mm, Spine: 20mm
Weight: 476g
ISBN: 9780190630669
ISBN 10: 0190630663
Series: Global and Comparative Ethnography
Pages: 256
Publication Date: 27 August 2019
Audience: Professional and scholarly , Undergraduate
Format: Paperback
Publisher's Status: Active

Part 1 Introduction 1: One Job, Many Lives 2: Assembling a Labor Market Part 2 Mediators Unpacked 3: Firms: Seeing Like a Call Center 4: The State: Making a Middle Path 5: Labor: Seeking the Philippine Dream Part 3 Three Archetypes 6: Responsible Women 7: Restless Gays 8: Rooted Men Part 4 Conclusion 9: Gone Baby Gone 10: The Relativity of Work Appendix | An Ethnographic Narrative Acknowledgements Notes Index

Jeffrey J. Sallaz is Associate Professor of Sociology at the University of Arizona. He is an ethnographer of work who has performed fieldwork in automobile factories, casinos, and call centers. For the present project, he spent two years doing fieldwork in the Philippines and the United States.

Winner of Winner, 2021 Best Scholarly Book Award, Section on Global and Transnational Sociology, American Sociological Association Winner, 2021 Viviana Zelizer Best Book Award, Section on Economic Sociology, American Sociological Association.
Winner of Winner, 2021 Viviana Zelizer Best Book Award, Section on Economic Sociology, American Sociological Association.