Listen Up or Lose Out: How to Avoid Miscommunication, Improve Relationships, and Get More Done Faster...

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Robert Bolton Dorothy Grover Bolton

Listen Up or Lose Out

How to Avoid Miscommunication, Improve Relationships, and Get More Done Faster

Robert Bolton, Dorothy Grover Bolton

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Paperback

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English

Amacom
26 June 2019

Business communication & presentation; Office & workplace; Advice on careers & achieving success

Learning how to actively listen and absorb what a person is saying, thinking, and feeling can set the stage for dramatically improved relationships and increased personal success.

Most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. In Listen Up or Lose Out, communications expert Robert Bolton highlights the underestimated and under-utilized tool of active listening and explains how it can be used to gather perspectives, bridge differences, and resolve problems.

Bolton teaches you key communication skills by:

breaking down listening into a set of learnable skills such as avoiding the urge to criticize, question, or advise; focusing on the speaker’s point of view; asking the right questions, in the right order; and learning how to read people’s feelings and reflect them back

Listen Up or Lose Out explains how one can become a skilled listener who experiences fewer conflicts, makes better decisions, and discovers opportunities that others might miss. Whether personally or in business, could you benefit from better communication Give listening a try!

By: Robert Bolton, Dorothy Grover Bolton
Imprint: Amacom
Country of Publication: United States
Edition: Special ed.
Dimensions: Height: 227mm, Width: 152mm, Spine: 26mm
Weight: 308g
ISBN: 9780814432013
ISBN 10: 0814432018
Pages: 272
Publication Date: 26 June 2019
Recommended Age: 18 years
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Active

"Introduction: What This Book Will Do for You xi PART I: WHY IMPROVE YOUR LISTENING? 1. Quality Listening Enhances Work Relationships 3 2. Listening Well Is Good Business 15 3. A Good Listener Is a Rare Find 23 4. Quality Listening Strengthens Personal Relationships 31 PART II: DO'S AND DON'TS OF GREAT LISTENING 5. Trouble Spots in the Talking--Listening Process 43 6. Identifying Your Listening Missteps 53 7. Reducing Major Missteps 67 8. Skill-Based Listening 71 9. Whose Turn Is it? 77 10. Focus Your Attention 83 11. Be a Great Asker 95 12. Creating and Sequencing Productive Questions 101 PART III: REFLECTING CONTENT 13. Reflective Listening: Antidote to Miscommunication 115 14. Paraphrase What's Important 129 15. Listen Through the Pauses 141 PART IV: READING AND REFLECTING OTHER PEOPLE'S FEELINGS 16. Why Listen to People's Feelings? 151 17. ""Read"" People's Feelings 161 18. Reflect Feelings and Meanings 171 PART V: THINGS TO KEEP IN MIND 19. Wrap It Up with a Summary Reflection 185 20. Results-Focused Listening 193 21. The Listening Spirit 209 22. Make Great Listening Part of Your Everyday Life 219 Appendix 231 Endnotes 243 Index 261"

Robert Bolton, PH.D., is known for his expertise in training trainers. He is a co-founder of Ridge Associates, a training and consulting firm that serves many Fortune 500 companies, and the author of several books. Dorothy Grover Bolton, ED.M., is known for herexpertise in training trainers. A co-founder of Ridge Associates, a training and consulting firm that serves many Fortune 500 companies, and the authors of several books including the perennially popular People Styles at Work... And Beyond.

Reviews for Listen Up or Lose Out: How to Avoid Miscommunication, Improve Relationships, and Get More Done Faster

".."".most people retain only a fraction of what they hear. The solution is active listening. It's not a new skill, but the Boltons dust it off nicely and show how to master it."" --Success magazine .."".not a new skill, but the Boltons dust it off nicely and show how to master it."" - Success magazine"