Facilities Manager's Desk Reference

List of Abbreviations xxv Introduction xxxiii 1 History of Facilities Management 1 2 Key Drivers of Facilities Management 11 3 Activities in Facilities Management 23 4 Delivering Facilities Management – Strategy 29 5 Outsourcing 43 6 Financial Management 48 7 Property and Estates Management 84 8 Property Legislation and Leases 99 9 Developing New Buildings 119 10 Project Management 147 11 Space Management 160 12 Workplace and Accommodation Management 192 13 Procurement 198 14 Contracts and Contract Management 214 15 Legislation 227 16 Legislation Affecting Facilities Management Activities 237 17 Fire Safety and Legislation 254 18 Electrical Supplies and Electrical Safety 277 19 Accessibility and Inclusive Built Environments 287 20 First Aid at Work 296 21 Asbestos 304 22 Water Supplies and Water Safety 313 23 Construction (Design and Management) Regulations 334 24 Business Continuity 344 25 Maintenance – Definitions and Strategies 357 26 Mechanical and Electrical Systems and Their Maintenance 371 27 Information and Communications Technology 392 28 Grounds and External Areas 412 29 Fabric Maintenance 437 30 Energy Management 444 31 Front of House 468 32 Housekeeping and Cleaning Services 484 33 Security Management 506 34 Customer and Stakeholder Relations 524 35 Waste Management 538 36 Catering and Hospitality Services 556 37 Quality Management 575 38 Document Management Services 592 39 Sustainability and Environmental Issues 606 40 Management of the Facilities Management Function 632 Index 653