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Economics & Business

Factfulness: Ten Reasons We're Wrong About The World - And Why Things Are Better Than You Think

Factfulness: Ten Reasons We're Wrong About The World - And Why Things Are Better Than You Think

Hans Rosling ,  Ola Rosling ,  Anna Rosling Ronnlund

$22.99
Double Reward Points
More info
Endorsed by Barack Obama, Bill and Melinda Gates and Tom Harford, and Longlisted for the 2018 Financial Times/McKinsey Business Book of the Year

Timely, short and essential, Factfulness reveals the power of facts in a post-truth world, by late international sensation Hans Rosling ('a true inspiration' - Bill Gates) and his long-term collaborators Ola and Anna.

The international bestseller by legendary statisticians Hans, Ola and Anna Rosling: inspiring and revelatory, filled with lively anecdotes and moving stories, Factfulness is an urgent and essential book that will change the way you see the world, and make you realise things are better than you thought.
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The Value of Everything: Making and Taking in the Global Economy

The Value of Everything: Making and Taking in the Global Economy

Mariana Mazzucato

$22.99
Who really creates wealth in our world? And how do we decide the value of what they do? In modern capitalism, value-extraction - the siphoning off of profits, from shareholders' dividends to bankers' bonuses - is rewarded more highly than value-creation - the productive process that drives a healthy economy and society. We misidentify takers as makers, and have lost sight of what value really means. Yet, argues Mariana Mazzucato in this penetrating and passionate new book, if we are to reform capitalism we urgently need to rethink where wealth comes from. Who is creating it, who is extracting it, and who is destroying it?
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Clear Bright Future: A Radical Defence of the Human Being

Clear Bright Future: A Radical Defence of the Human Being

Paul Mason

$35.00
Our world order is under pressure as never before. From new authoritarian regimes in the US, Turkey and Russia, to the imminent break-up of the European Union and a social media awash with intolerance, things look set to fall apart just as abruptly as the Soviet Union did some thirty years ago. How did we get here, and what do we do now?

In this searching new exploration of our crisis, Paul Mason argues that at its heart lies an attack on the idea of humanity itself. As the free-market system reduced us to two-dimensional consumers, genetics has stripped us of our belief in humans as agents of change. And now the dystopian forces of the authoritarian right are pushing the world towards a pre-modern understanding of the human being - one that aims to destroy the very concept of universal human rights, and create a new world in which we are biologically destined to form hierarchies based on ethnicity and gender, and to obey the demands of religious conformity.

If these forces are not stopped, Mason warns, we will relive something even worse than the 1930s. In response, he demands a radical defence of the human being - a reinvention of humanism; a re-assertion of the universality of human rights; and a struggle for a society where biologically determined hierarchies are abolished. We have the power to imagine and design a better system. We must, Mason concludes, reach deep into the history and experience of resistance in order to be our own saviours.
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The Secret Barrister: Stories of the Law and How It's Broken

The Secret Barrister: Stories of the Law and How It's Broken

The Secret Barrister

$18.99
The Sunday Times bestseller.

'Eye-opening, damning and hilarious' Tim Shipman, author of All Out War and Fall Out.

I'm a barrister, a job which requires the skills of a social worker, relationship counsellor, arm-twister, hostage negotiator, named driver, bus fare-provider, accountant, suicide watchman, coffee-supplier, surrogate parent and, on one memorable occasion, whatever the official term is for someone tasked with breaking the news to a prisoner that his girlfriend has been diagnosed with gonorrhoea.

Welcome to the world of the Secret Barrister. These are the stories of life inside the courtroom. They are sometimes funny, often moving and ultimately life-changing.

How can you defend a child-abuser you suspect to be guilty? What do you say to someone sentenced to ten years who you believe to be innocent? What is the law and why do we need it?

And why do they wear those stupid wigs?

From the criminals to the lawyers, the victims, witnesses and officers of the law, here is the best and worst of humanity, all struggling within a broken system which would never be off the front pages if the public knew what it was really like.

Both a searing first-hand account of the human cost of the criminal justice system, and a guide to how we got into this mess, The Secret Barrister wants to show you what it's really like and why it really matters.
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Women & Power: A Manifesto

Women & Power: A Manifesto

Mary Beard

$14.99
Britain's best-known classicist Mary Beard, is also a committed and vocal feminist. With wry wit, she revisits the gender agenda and shows how history has treated powerful women. Her examples range from the classical world to the modern day, from Medusa and Athena to Theresa May and Hillary Clinton. Beard explores the cultural underpinnings of misogyny, considering the public voice of women, our cultural assumptions about women's relationship with power, and how powerful women resist being packaged into a male template.

A year on since the advent of #metoo, Beard looks at how the discussions have moved on during this time, and how that intersects with issues of rape and consent, and the stories men tell themselves to support their actions. In trademark Beardian style, using examples ancient and modern, Beard argues, 'it's time for change - and now!' From the author of international bestseller SPQR: A History of Ancient Rome.
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The Rip Curl Story: 50 years of perfect surf, international business, wild characters and the search for the ultimate ride

The Rip Curl Story: 50 years of perfect surf, international business, wild characters and the search for the ultimate ride

Tim Baker

$34.99
The Rip Curl Story is the remarkable tale of two young surfers - Doug 'Claw' Warbrick and Brian Singer - who pursued an audacious dream to make a living in pursuit of the ultimate ride.

The brand they built, Rip Curl, not only satisfied their own surf wanderlust, but also inspired countless others, riding the wave of the global youth revolution of the late '60s.

Rip Curl's mantra became 'the Search'- the pursuit of new waves on distant shores, new thrills - skiing, snowboarding, windsurfing - and better equipment to elevate the experience. Along the way they supported the careers of many of the world's great surfers - from Midget Farrelly to Michael Peterson, Tom Curren to Damien Hardman, Pam Burridge to Stephanie Gilmore, and of course Tyler Wright and Mick Fanning.

Bestselling surf writer Tim Baker tells this implausible story in an irresistible series of ripping yarns, offering rich life lessons, a maverick business primer and a wild ride of adventure, good times and outlandish ambitions spectacularly realised.

The Rip Curl Story will make you want to surf more, travel further, follow through on that great business idea and pursue your own Search.
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Biased: The New Science of Race and Inequality

Biased: The New Science of Race and Inequality

Jennifer Eberhardt

$35.00
Double Reward Points
More info
Professor Jennifer Eberhardt is a Stanford Social Psychologist and one of the world's leading experts on racial bias. In Biased, she draws on groundbreaking research to demonstrate that even without explicit racism, our unconscious biases powerfully shape our behaviour leading to racial disparities in all sectors of society.

In a global society of increased migration and social movement, Biased highlights the social problems that arise when different races meet, and demonstrates the stubbornly persistent role of racial bias in a world where economic and geographic realities are rapidly changing.

Perhaps more importantly, Biased not only describes one of the most fundamental problems of our age, but puts forward solutions. Unconscious bias is a common human condition to be recognised and managed, not a sin to be punished. Only through understanding comes change.
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Kochie'S 11-Step Money Plan for a Better Life

Kochie'S 11-Step Money Plan for a Better Life

David Koch

$29.99
David Koch, online entrepreneur, finance journalist and trusted Australian media personality knows a thing or two about the family finances.

Father of four kids, sole breadwinner, ad a man not afraid to admit to his own odd money mistake, David has also spent hour after hour in the Sunrise studio tuning in to the way the average Australian thinks about money. He knows the extent to which we all:

* spend too much on silly stuff * avoid keeping track of our expenses * get overwhelmed by the cost of raising a family * settle for less in terms of salary * do without the things that would bring a bit of pleasure to our lives * pay the banks too much in fees and interest.

David is here to help. In 11 easy steps he shows us everything we need to do to:

* pay less on the mortgage * put up to $14,000 extra back in the average family budget * get those finances sorted in 15 minutes a month * develop a side hustle or get a salary increase (or why not both?) * learn a little about investing for the future * tackle debt once and for all.

Friendly, clear and easy to use, this is the guide you need to reset your money habits so you can learn more, worry less, breathe easier and enjoy of the fruits of your labour.

Kochie's 11-Step Money Plan will never be out of date as it comes with a weekly email newsletter from Kochie covering the important things you need to know.
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The Great Economists: How Their Ideas Can Help Us Today

The Great Economists: How Their Ideas Can Help Us Today

Linda Yueh

$22.99
What can the ideas of history's greatest economists tell us about the most important issues of our time?

Renowned broadcaster and economist Linda Yueh explains, in an insightful yet accessible way, the key thoughts of history's greatest economists, how our lives have been influenced by their ideas and how they could help us with the policy challenges that we face today. Exploring the thoughts of economists from Adam Smith and David Ricardo to contemporary academics Douglass North and Robert Solow, Yueh asks, for example, what do the ideas of Karl Marx tell us about the future of the Chinese economy? What would John Maynard Keynes say about state intervention? And with globalisation in trouble, what can we learn about handling Brexit and Trumpism?
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Why Superman Doesn't Take Over The World: What Superheroes Can Tell Us About Economics

Why Superman Doesn't Take Over The World: What Superheroes Can Tell Us About Economics

J. Brian O'Roark

$30.95
Why do heroes fight each other?

Why do villains keep trying even though they almost never win?

Why don't heroes simply take over the world?

Economics and comics may seem to be a world apart. But in the hands of economics professor and comic book hero aficionado Brian O'Roark, the two form a powerful alliance. With brilliant deadpan enthusiasm he shows how the travails of superheroes can explain the building blocks of economics, and how economics explains the mysteries of superhero behavior.

Spider-Man's existential doubts revolve around opportunity costs; Wonder Woman doesn't have a sidekick because she has a comparative advantage; game theory sheds light on the battle between Captain America and Iron Man; the Joker keeps committing crimes because of the Peltzman effect; and utility curves help us decide who is the greatest superhero of all.

Why Superman Doesn't Take Over the World probes the motivations of our favorite heroes, and reveals that the characters in the comics may have powers we dont, but they are still beholden to the laws of economics.
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The Silk Road Trap: How China's Trade Ambitions Challenge Europe

The Silk Road Trap: How China's Trade Ambitions Challenge Europe

Jonathan Holslag

$31.95
For almost two decades, China has claimed that its expanding economy benefits Europe, stimulating European growth, exports, and employment. But the reality is not so clear-cut. Whilst individual companies may have profited from China's economic rise, unbalanced trade with China has actually cost Europe over 1.4 trillion euros in the last ten years as well as undermining its political influence. China's monumental infrastructural project, the Belt And Road Initiative or New Silk Road as it has come to be known - is set to make this situation even worse.

The Silk Road Trap is the first book to expose just how risky this uneven partnership is for Europe. In it, leading expert on Asian affairs Jonathan Holslag, argues that Europe must reduce its reliance on China and work on building a stronger and more sustainable European economic model. By revealing the political aspirations and economic strategy behind the new Silk Road, he lays out its implications for specific European industries, from steel over aircraft to robots. Holslag, though critical of China, does not, however, make the case for confrontational, Trumpian protectionism. Instead, he posits that the new Silk Road need not ensnare Europe; it offers the continent a unique opportunity to transition from a future made in China to one that is made in Europe.
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John Marshall: The Man Who Made the Supreme Court

John Marshall: The Man Who Made the Supreme Court

Richard Brookhiser

$42.99
In 1801, a 45-year-old Revolutionary War veteran and politician, slovenly, genial, brilliant, and persuasive, became the fourth chief justice of the United States, a post he would hold for a record thirty-four years. Before John Marshall joined the Court, the judicial branch was viewed as the poor sister of the federal government, lacking in dignity and clout. After his passing, the Supreme Court of the United States would never be ignored again. John Marshall is award-winning and bestselling author Richard Brookhiser's definitive biography of America's longest-serving Chief Justice.

Marshall (1755-1835) was born in Northern Virginia and served as a captain during the Revolutionary War and then as a delegate to the Virginia state convention. He was a friend and admirer of George Washington, and a cousin and enemy of Thomas Jefferson. His appointment to the Supreme Court came almost by chance-Adams saw him as the last viable option, after previous appointees declined the nomination. Yet he took to the court immediately, turning his sharp mind toward strengthening America's fragile legal order.

Americans had inherited from their colonial past a deep distrust of judges as creatures of arbitrary royal power; in reaction, newly independent states made them pawns of legislative whim. The result was legal caprice, sometimes amounting to chaos. Marshall wanted a strong federal judiciary, led by the Supreme Court, to define laws, protect rights, and balance the power of the legislative and executive branches. However, America's legal system, he believed, was threatened by specific individuals-namely Thomas Jefferson and the early Republican Party-who were intent on undermining the Constitution and respect for law in order to empower themselves.

As a Federalist and a follower of Washington and Hamilton, he also wanted a strong national government, favorable to business. In his three decades on the court, Marshall accomplished just that. As Brookhiser vividly relates, in a string of often-colorful cases involving businessmen, educators, inventors, scoundrels, Native Americans, and slaves, Marshall clipped the power of the states vis-a-vis the federal government, established the Supreme Court's power to correct or rebuke Congress or the president, and bolstered commerce and contracts. John Marshall's modus operandi was charm and wit, frequently uniting his fellow justices around unanimous decisions in even the most controversial cases. For better and for worse, he made the Supreme Court a central part of American life.

John Marshall is the definitive biography of America's greatest judge and most important early Chief Justice.
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Truthteller: An Investigative Reporter's Journey Through the World of Truth Prevention, Fake News and Conspiracy Theories

Truthteller: An Investigative Reporter's Journey Through the World of Truth Prevention, Fake News and Conspiracy Theories

Stephen Davis

$29.99
There is a war on truth. And the liars are winning. Truthteller is an essential guide to how governments and corporations cover up murder, corruption and catastrophe, for teachers, students and concerned citizens who want to know the facts, not fake news. Using exclusive documents and interviews from a career as an award-winning reporter, editor, foreign correspondent and television producer, Stephen Davis reveals shocking details of deceptions from Brazil to Antarctica, London to Los Angeles.
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Will AI Replace Us?

Will AI Replace Us?

Shelly Fan ,  Matthew Taylor

$24.99
This well-balanced, comprehensive and engaging review surveys the development of Artificial Intelligence over the last sixty years and highlights the likely transformative effects of AI on society over the next few decades.

The past sixty years have witnessed astonishing bursts of growth in the field of Artificial Intelligence – the science and computational technologies that teach machines to sense, learn, reason and take action. AI is already changing our lives, in ways that benefit health, productivity and entertainment. Are we on the threshold of an AI-dominated world, in which humans will no longer be necessary?
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The Great Grand Finals: Rugby League's Greatest Contests

The Great Grand Finals: Rugby League's Greatest Contests

Liam Hauser

$32.99
The Rugby League Grand Final is regarded as one of sport’s ultimate contests. Since 1954, when the playing of a grand final became mandatory in the NSWRL, league fans have witnessed some of the most exciting matches in the history of the game ... the great Souths teams of the 1950s; St George’s 11-year reign from 1956 to 1966; the dominance of Manly and Easts in the 1970s, the emergence of the Brisbane Broncos in the 1990s and the Melbourne Storm in the modern era.

In The Great Grand Finals, experienced writer Liam Hauser covers more than 60 grand finals, highlighting all the champions teams, the great players and historic moments. With game summaries, key points, essential statistics and pages of great photos, this book is the ideal addition to any rugby league fan’s collection.
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Unconquered: Our Wounded Warriors

Unconquered: Our Wounded Warriors

Gordon Traill and Catherine Mccullagh Denny Neave

$69.99
Unconquered tells the remarkable story of a group of men and women from Australia and New Zealand who fought and conquered extraordinary challenges from the battlefield to the sporting arena. These veterans of the Army, Navy and Air Force served their country in campaigns from Somalia to Afghanistan and the multitude of conflicts in between, and share the common scars of their service, both apparent and invisible. For these men and women, now confronting the trials of daily life, the Invictus Games provided a further challenge, a chance to test their mettle in the sporting arena representing the country for which they had fought.

'Invictus' is the Latin word for 'unconquered' or 'undefeated' - a perfect description of these veterans who now fight their own personal battles. Through the power of sport, they have proven that they can overcome the mental and physical trauma inflicted by their service. This beautifully illustrated volume allows us to share their story of service, sacrifice and courage, and gain an insight into their dogged determination to triumph in the face of adversity.

Unconquered: Our Wounded Warriors is a deeply personal and human account of the trauma of armed conflict and the suffering that continues long after the sounds of battle have died away. It highlights the power of the individual to overcome fear, wounds both mental and physical, and lifelong disability and inspires those of us who have never served to cope with our own challenges. These are stories of courage pure and simple and of the men and women who defied the odds to remain unconquered.
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The Price of Football

The Price of Football

Kieran Maguire

$41.99
Professional football is the most popular sport in the world in terms of both spectator attendance and television viewing figures. As its popularity has grown so has its monetary value. Kieran Maguire looks at the different ways in which professional football operates as a business - how clubs make their money, or more commonly, lose it. In particular he analyses how success is measured by the different and often competing stakeholders in football clubs - owners, managers, fans, players, commercial partners and the media. Throughout, he draws on a range of case studies using the finances of professional clubs in the UK and overseas to show how the traditional profit based approach of limited companies applies to football.

The book begins by interrogating the balance sheet, income statement and cash flow statement of the football club and explains how assets are financed and how clubs account for players in different ways. The supply and demand of players and managers is examined, including the reasons for the rise in wage levels at the elite end and how clubs account for player acquisitions, disposals, contract extensions and loans. How clubs are traded, why they are bought and sold, and how they are valued is contrasted with other businesses. The rich variety of ownership models is explored, from the overseas government wealth fund (Manchester City), the wealthy individual's vanity project (Chelsea, Newcastle) to the brand extension of private companies (Bayer Leverkuesen) and the cooperative ownership model championed by Barcelona. How ticket prices, the benefits and costs of television rights and the success or otherwise of brand monetization impact on the finances of clubs are all explained as well as the main causes of financial distress and why some clubs may be too big to fail.

At a time when many commentators are bemoaning the effects of too much money in the game, this clear-headed and rigorous analysis and presentation of the financial imperatives and challenges facing football will be welcomed not only by students of the industry, but by the wider consituency of fans and supporters.
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The Future is Feminist

The Future is Feminist

Jessica Valenti

$45.00
Brilliant, funny, and thought-provoking, this is an anthology of not-to-be-missed feminist writing in an unmissable package. The 21 pieces span generations and backgrounds and cover topics ranging from financial independence to resting bitch face. Poets, essayists, activists, actors, and professors write powerfully and candidly about what it means to be a feminist. Their impassioned voices are echoed in the vibrant cover and design-forward interior. This is the smart, covetable anthology ambitious women of all ages will turn to for support and inspiration in the ongoing fight for gender equality.
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What is Digital Sociology?

What is Digital Sociology?

Neil Selwyn

$31.95
The rise of digital technology is transforming the world in which we live. Our digitalized societies demand new ways of thinking about the social, and this short book introduces readers to an approach that can deliver this: digital sociology.

Neil Selwyn examines the concepts, tools and practices that sociologists are developing to analyze the intersections of the social and the digital. Blending theory and empirical examples, the five chapters highlight areas of inquiry where digital approaches are taking hold and shaping the discipline of sociology today. The book explores key topics such as digital race and digital labor, as well as the fast-changing nature of digital research methods and diversifying forms of digital scholarship.

Designed for use in advanced undergraduate and graduate courses, this timely introduction will be an invaluable resource for all sociologists seeking to focus their craft and thinking toward the social complexities of the digital age.
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White Fragility: Why It's So Hard for White People to Talk About Racism

White Fragility: Why It's So Hard for White People to Talk About Racism

Robin DiAngelo

$22.99
Anger. Fear. Guilt. Denial. Silence. These are the ways in which ordinary white people react when it is pointed out to them that they have done or said something that has - unintentionally - caused racial offence or hurt. After, all, a racist is the worst thing a person can be, right? But these reactions only serve to silence people of colour, who cannot give honest feedback to 'liberal' white people lest they provoke a dangerous emotional reaction.

Robin DiAngelo coined the term 'White Fragility' in 2011 to describe this process and is here to show us how it serves to uphold the system of white supremacy. Using knowledge and insight gained over decades of running racial awareness workshops and working on this idea as a Professor of Whiteness Studies, she shows us how we can start having more honest conversations, listen to each other better and react to feedback with grace and humility. It is not enough to simply hold abstract progressive views and condemn the obvious racists on social media - change starts with us all at a practical, granular level, and it is time for all white people to take responsibility for relinquishing their own racial supremacy.
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Master Your Next Move: Proven Strategies for Navigating the First 90 Days - and Beyond

Master Your Next Move: Proven Strategies for Navigating the First 90 Days - and Beyond

Michael D. Watkins

$39.99
Your next professional move can make or break your career - are you ready?

In business, especially today, you are only as successful as your next career transition. Do well, and you'll be on the fast track to even more challenging roles. Fail, and you could irreparably harm your career - and your organisation.

In his international bestseller The First 90 Days, transition guru Michael D. Watkins outlined a set of common principles for getting up to speed quickly in new professional roles. Since that book was published, Watkins has worked with thousands of leaders helping them to accelerate their transitions.

The truth that emerged: The First 90 Days framework can be applied in every transition, but the way you apply it is entirely different when you have been promoted to a higher level than it is when you are joining a new organisation, or taking a role in a different country.

Master Your Next Move answers this distinct need, focusing on the most common types of transitions leaders face and the unique challenges posed by each. Based on years of research, and now with a new introduction, this indispensable book explores eight crucial transitions virtually everyone faces during their career, including promotion, leading former peers, onboarding into a new company, making an international move, and turning around a business in crisis.
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Seven Practices of a Mindful Leader: Lessons from Google and a Zen Monastery Kitchen

Seven Practices of a Mindful Leader: Lessons from Google and a Zen Monastery Kitchen

Marc Lesser

$32.99
Today's leaders are grappling with the pace and complexity of change, the challenge of supporting healthy collaboration and alignment among teams, and the resulting stress and burnout. The practice of mindful leadership may be one of the most important competencies in business today if leaders are to move beyond fear, anxiety, nagging self-doubt, and the feeling of constant overwhelm.

Marc Lesser has taught his proven seven-step method to leaders at Google, Genentech, SAP, Facebook, and dozens of other Fortune 500 companies for over twenty years and has distilled a lifetime of mindfulness and business experience into these chapters. This incredibly practical yet accessible book draws on Marc's experience as a CEO of three companies, as cofounder of the world-renowned Search Inside Yourself (SIY) program within Google, and as a longtime Zen practitioner.

The principles in this book can be applied to leadership at any level, providing readers with the tools they need to shift awareness, enhance communication, build trust, eliminate fear and self-doubt, and minimize unnecessary workplace drama.

Embracing any one of the seven practices alone can be life-changing. When used together, they support a path of well-being, productivity, and positive influence.

Practicing mindful leadership will allow you to achieve results - with more energy, clarity, meaning, and connection. Your intentions and actions will be more aligned. You will accomplish more with less wasted effort.

After reading this book, you'll understand why some of the world's most successful companies routinely incorporate the Seven Practices of a Mindful Leader, integrating mindfulness, emotional intelligence, and business savvy to create great corporate cultures, and even a better world.
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Being the Boss: The 3 Imperatives for Becoming a Great Leader

Being the Boss: The 3 Imperatives for Becoming a Great Leader

Linda A. Hill ,  Kent Lineback

$49.99
You never dreamed being the boss would be so hard. You're caught in a web of conflicting expectations from subordinates, your supervisor, peers, and customers.

You're not alone. As Harvard Business School's Linda Hill and manager and executive Kent Lineback reveal in Being the Boss, becoming an effective manager is a painful, difficult journey. It's trial and error, endless effort, and slowly acquired personal insight. Many managers never complete the journey. Often, they just learn to get by. At worst, they become terrible bosses.

This essential book, now with a new preface, explains how to avoid that fate, by mastering three imperatives:

Manage yourself: Learn that management isn't about getting things done yourself. It's about accomplishing things through others. Manage a network: Understand how power and influence work in your organization and build a network of mutually beneficial relationships to navigate your company's complex political environment. Manage a team: Forge a high-performing we out of all the I s who report to you.

Packed with compelling stories and practical guidance, Being the Boss is an indispensable guide not only for first-time managers but all managers seeking to master the most daunting challenges of leadership.
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Becoming a Manager: How New Managers Master the Challenges of Leadership

Becoming a Manager: How New Managers Master the Challenges of Leadership

Linda A. Hill

$49.99
In your career, or anyone's, there is one transition that stands out as the most crucial - going from individual performer to competent manager.

New managers have to learn how to lead others rather than do the work themselves, to win trust and respect, to motivate, and to strike the right balance between delegation and control. Many fail to make the transition successfully.

In this timeless, essential book, Harvard Business School professor and leadership guru Linda Hill traces the experiences of nineteen new managers over the course of their first year in the role. She reveals the complexity of the transition, highlighting the expectations of the managers, their subordinates, and their superiors.
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The 10 Golden Rules of Customer Service: & the Story of the $6,000 Egg

The 10 Golden Rules of Customer Service: & the Story of the $6,000 Egg

Todd Duncan ,  Deb Duncan

$24.99
Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the book transcend industry or career level and encourages everyone to contribute. You must go above and beyond in order to get ahead.
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Entreprenuers, Mavericks and Empire Builders: Compelling Interviews with 25 leading International entrepreneurs and innovators

Entreprenuers, Mavericks and Empire Builders: Compelling Interviews with 25 leading International entrepreneurs and innovators

Michael Jacobsen

$39.99
Entrepreneurs, Mavericks and Empire Builders examines what makes some of the world's leading innovators who they are. Through insightful one-on-one interviews, Michael Jacobsen takes readers on a journey deep into their minds, which showcases a unique perspective of the rarely seen heart and soul of over 20 of the world's leading innovators.

The book examines the psychology of prolific empire builders including billionaire Gerry Harvey; former Hoyts Cinema boss Peter Ivany; Seafolly founder Anthony Halas; Mavericks including pop culture icons Jimmy Barnes AO; Lee Kernaghan OAM; Lord Jeffrey Archer and Bonnie Lythgoe; and leading global figures in entrepreurialism including the European Investment Bank Vice President Vazil Hudak; Venture capitalist Saul Klein MBE; and private equity figure and former partner of Sir Richard Branson's Virgin, Toby Coppel.

In a changing world, one constant is that entrepreneurs and mavericks remain at the forefront of all empires, the lifeblood of a nation's economy and the driver of growth at major corporations. This insightful, warm and compelling book is for anyone wanting to be inspired, to learn secrets of business success and to be entertained by the stories of those who have created their own life path and left their mark on the world.
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Coders: Who They Are, What They Think and How They Are Changing Our World

Coders: Who They Are, What They Think and How They Are Changing Our World

Clive Thompson

$32.99
Hello, world.

Facebook's algorithms shaping the news. Self-driving cars roaming the streets. Revolution on Twitter and romance on Tinder. We live in a world constructed of code - and coders are the ones who built it for us. From acclaimed tech writer Clive Thompson comes a brilliant anthropological reckoning with the most powerful tribe in the world today, computer programmers, in a book that interrogates who they are, how they think, what qualifies as greatness in their world, and what should give us pause. They are the most quietly influential people on the planet, and Coders shines a light on their culture.

In pop culture and media, the people who create the code that rules our world are regularly portrayed in hackneyed, simplified terms, as ciphers in hoodies. Thompson goes far deeper, dramatizing the psychology of the invisible architects of the culture, exploring their passions and their values, as well as their messy history. Programmers shape our everyday behavior: When they make something easy to do, we do more of it. When they make it hard or impossible, we do less of it. Thompson wrestles with the major controversies of our era, from the disruption fetish of Silicon Valley to the struggle for inclusion by marginalized groups.

To understand the world today, we need to understand code and its consequences. With Coders,Thompson gives a definitive look into the heart of the machine.
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