This Call May Be Monitored: What Eavesdropping on Corporate America Taught Me About Business and Life...

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Tom Vander Well

This Call May Be Monitored

Name: This Call May Be Monitored
Price: 59.80 AUD
Availability: OutOfStock
ISBN: 9798903430055

What Eavesdropping on Corporate America Taught Me About Business and Life

Tom Vander Well

$65.95 $59.80

Hardback

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English

Expert Press
08 April 2026

Knowledge management; Public relations; Customer services

Summary
Details

Over thirty-plus years, Tom Vander Well has analyzed more than 100,000 recorded business phone calls. He has heard the exact moments when trust is built-or broken-between clients and their customers.

It wasn't the career he expected, but he discovered it was right.

Sitting between front-line representatives and executive leadership, Tom found himself ""the man in the middle,"" translating customer conversations into insights leaders can act on-and succeed. In this book, you will learn how to:

Close the gap between customer expectations and team performance Turn front-line insight into executive action Build systems that measure what truly matters Lead with accountability, clarity, and care

Excellence is not created by technology, dashboards or flavor-of-the-month initiatives. It is built through intentional systems, honest measurement, and leadership willing to listen.

Over 100,000 phone calls taught Tom the way of success. Not just in business, but in everyday life and relationships.

By: Tom Vander Well
Imprint: Expert Press
Dimensions: Height: 216mm, Width: 140mm, Spine: 16mm
Weight: 399g
ISBN: 9798903430055
Pages: 218
Publication Date: 08 April 2026
Audience: General/trade , ELT Advanced
Format: Hardback
Publisher's Status: Active