"Learn to get what you want without burning bridges In this revised and updated edition of the renowned classic The Power of Nice, negotiations expert, sports agent, New York Times bestselling author, attorney, business leader and educator, Ron Shapiro, shares the key principles of effective negotiation through a combination of a time-tested process, anecdotes, and exercises. Drawing on his unparalleled experiences from the worlds of sports, law, business and politics, as well as dealing with life issues common to us all, Shapiro takes you through the steps of his systematic approach: The Three Ps, Prepare-Probe-Propose.
Learn how to use the process to empower you in negotiations. Regardless of your level of experience or the extent of your confidence, you will get what you want while building stronger relationships for the future. This updated edition contains:
Significant new material including an expanded view of its applicability to a broad array of business and life challenges a new streamlined version of the Preparation Checklist a more precise understanding of the concept of WIN-win forewords by Cal Ripken, Jr., and Ambassador Charlene Barshefsky, and an Epilogue highlighting negotiation lessons from the life of Nelson Mandela
The book also provides a link to reinforcement of its lessons through the website of the Shapiro Negotiations Institute.
Whether you are negotiating with, among others, a customer or client, a boss or government official, or even setting a teenager's curfew or getting a last seat on an airplane, this invaluable guide will help you read the other side and bring the power of human psychology and a time-tested process to the negotiating table. If you're tired of uneven ""compromise"" and the feeling of being manipulated, turn the tables for good with The Power of Nice, and learn strength from the master himself."
By:
Ronald M. Shapiro
With:
James Dale
Foreword by:
Ambassador Charlene Barshefsky,
Cal Ripken,
Jr.
Imprint: John Wiley & Sons Inc
Country of Publication: United States
Edition: Revised and Updated
Dimensions:
Height: 231mm,
Width: 158mm,
Spine: 31mm
Weight: 454g
ISBN: 9781118969625
ISBN 10: 1118969626
Pages: 288
Publication Date: 16 January 2015
Audience:
Professional and scholarly
,
Undergraduate
Format: Hardback
Publisher's Status: Active
Foreword to the Revised Edition by Ambassador Charlene Barshefsky xi Foreword to the First Edition by Cal Ripken, Jr. xiv Acknowledgments xvi Introduction: Why Change What Works? 2 1 Negotiation 5 “I’ll Burn That Bridge When I Come to It” 5 Your First Deal 7 What Negotiation Isn’t 11 Filling the Negotiator’s Toolbox 18 What Negotiation Is 19 What Negotiation Can Be 23 Refresher 26 2 I Win–You Lose Negotiation—An Exercise in Flawed Logic 29 Enemies and Entrenched Positions 29 Hit and Run 32 I’m Not One of Them, Am I? 35 At Least One Dissatisfied Party 43 Refresher 45 3 WIN–win Negotiation 47 Myth and Reality 47 Achieving WIN–win 49 Good Deals Echo, They Lead to More Deals 51 WIN–win Is Not Wimp–Wimp 52 Roadblocks, Minefields, and Wisdom 55 Putting It Together 57 Refresher 64 4 The Three Ps—A Systematic Approach 67 Prepare, Probe, and Propose 70 Refresher 79 5 Prepare… or Else 81 Preparation: The Aerobics of Negotiation 81 How Prepared Are You for Your Negotiations? 82 The Numbers and Letters Game 83 The Numbers and Letters Game Continued… 84 How to Prepare (and How Not To) 87 The Preparation Checklist 89 A Case Study: The Sur-Real Sales Challenge 97 Confidence Is the Secret Weapon (But the Real Secret Is That Preparation Is the Key to Confidence) 104 Sources of Information 105 Refresher 110 6 Probe, Probe, Probe 113 The Other Side Is Trying to Tell You How to Make the Deal 113 W.H.A.T.? The Probing Technique 120 The Don’ts—How Not to Probe 126 Listening 128 The Zoologist 133 Learning to Listen 135 Refresher 138 7 Propose–But Not Too Fast—Getting the Other Side to Go First 141 Role Playing 141 Proposing for Real 146 The Three Rules Behind Propose 149 Making Counterproposals 153 Refresher 158 8 Difficult Negotiators 161 … And the Award for Most Difficult Negotiator Goes to … 162 Dealing with the Difficult Negotiator (without Becoming One) 166 Emotional Tactics—Nonemotional Responses 170 Challenging Personalities 173 Refresher 177 9 Negotiating from Weakness 179 Perceived Weakness versus Real Weakness 179 Expand the Goals 181 Locate Allies 182 Never Let Them See You Sweat 185 Brainstorming 187 Refresher 192 10 Unlocking Deadlocks 195 If Nothing Works, Change Something 195 Find Reasons to Agree 200 Get Creative 200 Objective Mechanisms 205 Sometimes No Deal Is the Best Deal 209 If Deal Fever Persists, Keep Saying “No” 209 Refresher 216 11 Building Relationships 219 Today versus Tomorrow: How Long Is the Long Run? 219 A Relationship Tool: Bonding 221 The Meet-and-Bond Style 222 Rebonding 225 No Faux Bonding 227 Practice Makes Bonding 228 The Value of Relationships 231 Refresher 234 12 Putting It All Together 237 The Major League Baseball Owners versus the Major League Umpires (and the Major League Umpires versus Themselves) 237 Refresher 244 Epilogue: Nelson Mandela—When the Power of Nice Changed a Nation 247 Reinforcement Tools Link 251 Post-Negotiation Assessment Questionnaire 253 Negotiator’s Toolbox 255 Index 257
RONALD M. SHAPIRO is founder of the Shapiro Negotiations Institute, a negotiations seminar and consulting firm which offers training programs and deal coaching worldwide. He has had a rich and varied career as a civil rights and corporate lawyer, state Securities Commissioner, sports agent, entrepreneur, community leader, and business executive. He advises an array of corporate and political leaders and team executives, has represented Hall of Fame players, helped settle a major symphony orchestra strike, diffused racial tension in a metropolitan police department, raised millions of dollars for charitable causes, and assisted in ending Major League Baseball's historic labor deadlock. In addition, he is a New York Times bestselling author and his books include Bullies, Tyrants, and Impossible People; Dare to Prepare; and Perfecting Your Pitch. JAMES DALE is an author/marketing consultant whose work includes books, articles, radio, television, sports, technology, public relations and advertising. SHAPIRO NEGOTIATIONS INSTITUTE is a premier global provider of sales, negotiation, and influence training and consulting. Its success is built on helping professionals at all levels use a systematic approach to accomplish more, faster, and with a higher degree of effectiveness. By taking more than 50 years of lessons learned in real-life situations, the Institute's team digs into specific industry and client challenges, so its tools and techniques can be implemented immediately with precision.
