Niels Loader is Partner and Principal Consultant at Quint Wellington Redwood (www.quintgroup.com). Fifteen years ago, he defined a personal mission statement ‘to ensure that the maximum amount of users have access to excellent IT services.’ This credo has been part of every project he has carried out. In the process of his work he has learned lessons and gained insights that have been useful to his clients. He has spent the best part of the last decade applying Lean principles to IT. He was instrumental in developing the first global certified Lean IT Foundation certification. He also helped to shape the Lean IT Association from a content perspective. Loader has worked within IT organizations for the past 20 years. He has had a large variety of roles including IT Trainer, Implementation Coordinator, IT Project Manager, IT Process Manager, IT Team Coordinator, Interim manager, Advisor to IT management teams, IT Manager and Business Systems Manager. He has executed these roles in a similar variety of industries from government to industry, from local to global organizations and from small to large IT organizations.