The EQ Interview

CONTENTS 1 Introduction 1 2 The Five Areas of Emotional Intelligence and the EQ Job Competencies 7 3 Self-Awareness 15 Competency 1: Impact on Others 16 Competency 2: Emotional and Inner Awareness 20 Competency 3: Accurate Assessment of Skills and Abilities 26 4 Self-Control or Self-Management 33 Competency 1: Emotional Expression 35 Competency 2: Courage or Assertiveness 39 Competency 3: Resilience 42 Competency 4: Planning the Tone of Conversations 47 5 Empathy 53 Competency 1: Respectful Listening 54 Competency 2: Feeling the Impact on Others 56 Competency 3: Service Orientation 58 6 Social Expertness 65 Competency 1: Building Relationships 68 Competency 2: Collaboration 71 Competency 3: Conflict Resolution 74 Competency 4: Organizational Savvy 78 7 Personal Influence: Influencing Self 85 Competency 1: Self-Confidence 86 Competency 2: Initiative and Accountability 91 Competency 3: Goal Orientation 94 Competency 4: Optimism 98 Competency 5: Flexibility and Adaptability 101 8 Personal Influence: Influencing Others 111 Competency 1: Leading Others 112 Competency 2: Creating a Positive Work Climate 116 Competency 3: Getting Results Through Others 121 9 Mastery of Purpose and Vision 129 Competency 1: Understanding One's Purpose and Values 130 Competency 2: Taking Actions Toward One's Purpose 133 Competency 3: Authenticity 135 10 The EQ Fraud and Other Warning Signs 141 All One-Sided: Too Good to Be True 142 Other Behavior Trends 146 A Word About Instinct 151 11 A Final Word 153 Appendix 1. Emotional Intelligence Table of Competencies 157 Appendix 2. Questions by Area and Competencies 161 Index 181 About the Author 185