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The 10 Golden Rules of Customer Service: & the Story of the $6,000 Egg
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Todd Duncan Deb Duncan
The 10 Golden Rules of Customer Service: & the Story of the $6,000 Egg by Todd Duncan at Abbey's Bookshop,

The 10 Golden Rules of Customer Service: & the Story of the $6,000 Egg

Todd Duncan Deb Duncan


9781492679530

Sourcebooks


Business & Economics;
Customer services


Hardback

128 pages

$24.99
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Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the book transcend industry or career level and encourages everyone to contribute. You must go above and beyond in order to get ahead.

By:   Todd Duncan, Deb Duncan
Imprint:   Sourcebooks
Country of Publication:   United States
Edition:   New
Dimensions:   Height: 178mm,  Width: 127mm, 
ISBN:   9781492679530
ISBN 10:   1492679534
Series:   Ignite Reads
Pages:   128
Publication Date:   March 2019
Audience:   General/trade ,  ELT Advanced
Format:   Hardback
Publisher's Status:   Active

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