Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the book transcend industry or career level and encourages everyone to contribute. You must go above and beyond in order to get ahead.
By:
Deb Duncan, Todd Duncan Imprint: Sourcebooks Country of Publication: United States Edition: New Dimensions:
Height: 185mm,
Width: 134mm,
Spine: 16mm
Weight: 340g ISBN:9781492679530 ISBN 10: 1492679534 Series:Ignite Reads Pages: 128 Publication Date:01 April 2019 Audience:
College/higher education
,
Professional and scholarly
,
Primary
,
Undergraduate
Format:Hardback Publisher's Status: Active