Charles C. Poirier is a partner in the CSC National Supply Chain Practice, one of the world's largest information technology and management consulting firms. An industry veteran with over forty years of experience, he has held a variety of management positions, including senior vice president of manufacturing and marketing at a Fortune 100 company. He is also an adjunct professor at the Lake Forest Graduate School of Management and the author of Business Partnering for Continuous Improvement, Avoiding the Pitfalls of Total Quality, and Supply Chain Optimization. Stephen E. Reiter is a Principal with A.T. Kearney Management Consulting Services in Chicago. In this capacity, he has assisted many worldwide corporations in achieving performance gains through the application of Total Quality Management, Process Reengineering, and Information Technology. He has twenty-three years of experience in Information Technology leadership, serving the market in such positions as VP and CIO for Tenneco's Packaging Corporation of America and Hillenbrand Industries, managing Systems Development, Communications, R&D, TQM, Purchasing, and Customer Service. His innovative use of IT in support of manufacturing gained him selection by CIO magazine as a Key Member of the Innovative 100. He is coauthor of Supply Chain Optimization.