Jaquie Scammell is the leading voice in the business of service in Australia. She teaches a service mindset, habits and culture to leaders seeking growth in their organisations and in the individuals who work in them. Jaquie transforms cultures to 'think customer' by building socially intelligent workforces. She knows the levers to pull to inspire your staff to better serve your customer. Prior to following her own path, Jaquie has been fortunate enough to have had a diverse career with over 20 years of leadership experience in public, private and not for profit sectors. Starting within the McDonalds franchise system and expanding to major sports and entertainment venues such as; Wembley National Stadium (UK), Emirates Stadium (UK) and the Australian Open Grand Slam.
Jaquie Scammell, Australia's leading expert on customer service and preeminent voice in the business of service, breaks down what world-class service looks like - and, more importantly, what baby steps we can take to achieve it. Practical, accessible, engaging and profound, Service Habits is compulsory reading for anyone in the business of service. (And make no mistake, if you are in business, you're in the business of service.) Peter Cook, CEO, Thought Leaders