Salesforce For Dummies

Liz Kao, Jon Paz

$57.95

Paperback

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For Dummies
12 November 2019

Business applications

Get up to lightning speed with this fully updated, bestselling guide to using Salesforce.com!

Salesforce.com For Dummies, 7th Edition gives you an edge in building relationships and managing your company's sales, marketing, customer service, and support operations. You’ll learn how to maximize the new user interface to organize contacts, schedule business appointments, use forecasting tools to predict upcoming sales, make accurate projects based on past performance, and more.

Written by Salesforce.com insiders with years of expertise in CRM services, this new edition covers the latest enhancements to Salesforce.com, the world's most popular customer relationship management software. You’ll find out how to determine the right configuration to suit your business needs, and how to use apps, widgets, and tools to personalize your system. Then, you’ll explore prospecting leads, managing accounts and partners, developing contacts, tracking products, calculating forecasts, and utilizing service and support.

Customize the new user interface with apps, widgets, and tools Prospect leads, drive sales, and provide outstanding customer service Manage contacts, identify opportunities, and analyze your results Collaborate with colleagues using Chatter

More than 150,000 companies worldwide use Salesforce.com as their CRM solution—if you’re a new or existing user looking to maximize the potential of the new UI, this book has everything you need.

By: Liz Kao, Jon Paz
Imprint: For Dummies
Country of Publication: United States
Edition: 7th edition
Dimensions: Height: 234mm, Width: 188mm, Spine: 31mm
Weight: 590g
ISBN: 9781119576327
ISBN 10: 1119576326
Pages: 416
Publication Date: 12 November 2019
Audience: General/trade , ELT Advanced
Replaced By: 9781394231669
Format: Paperback
Publisher's Status: Active

Liz Kao has been a member of the Professional Services team as well as an independent Salesforce consultant. She has implemented CRM solutions for companies both large and small. Jon Paz is a Salesforce consultant and former editor. He has delivered world-class solutions to an assortment of perplexing business challenges for his enterprise clients.

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Salesforce For Dummies

Liz Kao, Jon Paz

$57.95

Paperback

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