Public Service Performance

Name: Public Service Performance
Price: 272.83 AUD
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ISBN: 9780521859912

Perspectives on Measurement and Management

George A. Boyne (Cardiff University), Kenneth J. Meier (Texas A & M University), Laurence J. O'Toole, Jr., Jr (University of Georgia) , Richard M. Walker (The University of Hong Kong)

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Hardback

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English

Cambridge University Press
13 December 2006

Quality Assurance (QA) & Total Quality Management (TQM); Organisational theory & behaviour; Civil service & public sector

The performance of governments around the globe is constantly in the spotlight, whether as a celebration or indictment of their activities. Providing evidence on strategies to improve the performance of public agencies is therefore essential to the practice of public management. Originally published in 2006, this important contribution to the debate explores issues of measurement, research methodology, and management influences on performance. It focuses on three key questions: what approaches should be adopted to measure the performance of public agencies? What aspects of management influence the performance of public agencies? As the world globalizes, what are the key international issues in performance measurement and management? In examining these questions, the contributors debate both methodological and technical issues regarding the measurement of performance in public organizations, and provide empirical analyses of the determinants of performance. The book concludes with groundbreaking work on the international dimensions of these issues.

Edited by: George A. Boyne (Cardiff University), Kenneth J. Meier (Texas A & M University), Laurence J. O'Toole, Jr., Jr (University of Georgia), Richard M. Walker (The University of Hong Kong)
Imprint: Cambridge University Press
Country of Publication: United Kingdom
Dimensions: Height: 244mm, Width: 170mm, Spine: 21mm
Weight: 841g
ISBN: 9780521859912
ISBN 10: 0521859913
Pages: 338
Publication Date: 13 December 2006
Audience: Professional and scholarly , Undergraduate
Format: Hardback
Publisher's Status: Active

George A. Boyne is Professor of Public Sector Management at Cardiff Business School, Cardiff University. Kenneth J. Meier is the Charles H. Gregory Chair in Liberal Arts in the Department of Political Science,Texas A&M University and Professor of Public Sector Management at Cardiff Business School, Cardiff University. Laurence O'Toole Jr. is Golembiewski Professor of Public Administration in the Department of Public Administration and Policy at the University of Georgia. Richard M. Walker is Professor of Public Management at the University of Hong Kong and Cardiff University.

Reviews for Public Service Performance: Perspectives on Measurement and Management

Review of the hardback: 'In both theory and practice, the notion of 'performance' has become one of the big drivers of public sector action. But there's been painfully little careful thinking about what it is, how it works, and how it might transform democratic government. This book is a superb and path breaking contribution-one that builds a strong, effective foundation on which further work in this burgeoning field can build.' Donald F. Kettl, Director, Fels Institute of Government, University of Pennsylvania Review of the hardback: 'This is a terrific collection, featuring most of the international heavyweights. If you want an expert perspective on public service performance, this is it.' Christopher Pollitt, Professor of Public Management, Erasmus University, Rotterdam and Scientific Director, Netherlands Institute of Government