Pocket Guide for Hospitality Managers

Conrad Lashley, Michael N. Chibili

$357

Hardback

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English

Routledge
10 December 2019

Hospitality industry; Sport & leisure industries

Series: Routledge-Noordhoff International Editions

A concise, practical guide that provides the skills and knowledge for current and future managers across the hospitality industry.

The book provide a concise resource for all emerging hospitality managers, and for academics preparing students for

careers within the hospitality industry.

With a ‘how to do’ agenda, the authors offer a practical guide to the skills and knowledge needed by those who will be managing bars, restaurants and hotels in the fast moving hospitality retailing contexts.

Written in a non-academic style, this book will be a valuable resource for students and early career managers working in the hospitality sector.

By: Conrad Lashley, Michael N. Chibili
Imprint: Routledge
Country of Publication: United Kingdom
Dimensions: Height: 240mm, Width: 170mm,
Weight: 620g
ISBN: 9780367818746
ISBN 10: 0367818744
Series: Routledge-Noordhoff International Editions
Pages: 248
Publication Date: 10 December 2019
Audience: College/higher education , Professional and scholarly , Primary , Undergraduate
Format: Hardback
Publisher's Status: Active

1. Hospitality services management 2. Empowering unit management 3. Team leadership and motivation 4. Working with people 5. Staff turnover and retention 6. Staff recruitment and selection 7. Employee development and training 8. Managing service quality 9 .Time management and activity planning 10. Control and operating profit management 11. Food and beverage cost management 12. Labour cost management 13. Sales generation and marketing 14. Preparing a unit’s business plan

Conrad Lashley is Research Fellow at the Academy of International Hospitality Research at the NHL Stenden University of Applied Sciences, Netherlands. Michael N. Chibili is Senior Lecturer at the NHL Stenden University of Applied Sciences, Netherlands.

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Pocket Guide for Hospitality Managers

Conrad Lashley, Michael N. Chibili

$357

Hardback

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