First published in 1998, this volume responds to the increase in performance review driven by government policies and examines the performance environment and processes for local government. Rob Ball explores the political and managerial environment before moving onto service planning, performance indicators and the Citizen’s Charter along with case studies. It is hoped to be of particular interest to undergraduate and postgraduate students of public administration or public management.
By:
Rob Ball Imprint: Routledge Country of Publication: United Kingdom Dimensions:
Height: 229mm,
Width: 152mm,
Weight: 453g ISBN:9781138332782 ISBN 10: 113833278X Series:Routledge Revivals Pages: 214 Publication Date:30 July 2018 Audience:
College/higher education
,
General/trade
,
Primary
,
ELT Advanced
Format:Hardback Publisher's Status: Active
1. Performance Review – the Political and Managerial Environment. 2. Strategic and Service Planning. 3. Performance Indicators. 4. Performance Review Systems. 5. Performance Review: an Overall Picture. 6. Performance Review: Case Studies. 7. Performance Review: General Issues. 8. The Citizen’s Charter. 9. The Future of Performance Review.