Making Sense of Organizational Change and Innovation in Health Care: An Everyday Ethnography

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Anne Reff Pedersen

Making Sense of Organizational Change and Innovation in Health Care

An Everyday Ethnography

Anne Reff Pedersen

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English

Routledge
01 April 2021

Politics & government; Economics; Public ownership & nationalisation; Health systems & services; Health & Self-Help

Series: Routledge Studies in Health Management

This book explores the hospital via organisational ethnography (OE), an approach that involves a mix of fieldwork methods designed to analyse the hospital which also includes participatory observation, qualitative interviews and shadowing.

One way to define a hospital is by its high level of formal organisation, resulting in written or digital communication as the main source of communication in patient journals, minutes and medical and quality guidelines. In contrast, in this book, the aspects of the informal organisation will be the focus. In spite of the many formal regulations of healthcare, hospitals are also chaotic organising places where many different groups of people interact in order to negotiate, to practice and to make sense of daily work tasks. The underlying argument is that, in the mundane everyday life of hospitals, frontline workers and their interactions with patients and local managers remain at the core of organising hospitals. The overall purpose of this book is to report stories back from the field of healthcare, demonstrating how people, spaces and work (as examples of events) become important elements of organising hospitals.

The book will be of interest to students and scholars in and across healthcare management, organisation studies, ethnography, sociology, qualitative methods, anthropology, service management and cultural studies.

By: Anne Reff Pedersen
Imprint: Routledge
Country of Publication: United Kingdom
Dimensions: Height: 229mm, Width: 152mm,
Weight: 453g
ISBN: 9780367776923
ISBN 10: 0367776928
Series: Routledge Studies in Health Management
Pages: 152
Publication Date: 01 April 2021
Audience: College/higher education , Primary
Format: Paperback
Publisher's Status: Active

1. Introduction. Making sense of organizational change and innovation in health care: An everyday ethnography 2. A theoretical narrative approach to organizational change studies: Towards everyday organizing 3. Making sense of everyday innovation at a clinical ward through individual narratives of visitation routines 4. A resistance and everyday view on health care professionals: Meeting encounters with patients and professionals 5. Designing and driving collaborative, everyday innovation using combined narratives of internal and external participation 6. Organizational change through administrative coordination: Shared narratives of politicians and administrators 7. Policy expectations of innovation: Policy narratives drawing on different public management perspectives 8. Concluding remarks

Anne Reff Pedersen is a Professor with special responsibilities in Public Organisation and Innovation at the Department of Organization at Copenhagen Business School, Denmark.