Dr. Lesley S. J. Farmer, professor at California State University, Long Beach (CSULB), coordinates the Librarianship Program. She earned her MS in library science at the University of North Carolina at Chapel Hill, and received her doctorate in adult education from Temple University. She has worked as a librarian in K–12 school settings, as well as in public, special, and academic libraries. She chairs the International Federation of Library Associations and Institutions’ School Libraries Section and is a Fulbright Scholar. Dr. Farmer received the American Library Association Beta Phi Mu Award for distinguished service and library education, as well as several other professional association awards, and national and international grants. Farmer’s research interests include information literacy, assessment, and educational technology, especially digital citizenship. A frequent presenter and writer for the profession, Farmer has published over 30 professional books and more than a 100 professional book chapters and articles.
Data-driven decision-making is essential for effective library management in the 21st century. But the tools to develop that analysis are not readily available for library administrators. Library Improvement through Data Analytics is a practical guide with clear and detailed steps for applying Six Sigma, an effective model for targeted library improvement analysis. Applying this technique to library processes and programs can improve performance and productivity, reduce expenses and increase satisfaction of users and staff. The compelling case studies will support library administrators in deploying these important tools to make the case successfully for their libraries -- Susan Hildreth